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Pure Water Pools of Naples

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 78 Google reviews · How we rank ›

4.5(78) 80 composite score See reviews on Google ✓ Google-verified
Pool Repair & EquipmentCustom & Luxury FeaturesSwimming Pool ContractorPool Remodeling & RenovationDeck BuilderEmergency & Same-Day ServicePool Design & ConstructionPool Cleaning & MaintenanceHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool
Pure Water Pools of Naples
Services
Pool Repair & Equipment, Custom & Luxury Features, Swimming Pool Contractor
Reviews
78

What recent reviews say

Most customers praise Pure Water Pools for skilled technicians who diagnose complex equipment problems quickly and explain solutions clearly. Staff consistently show up on time, communicate before arrival, and handle emergency calls during holidays. Two complaints highlight scheduling failures and a significant quote increase on a renovation six months in, which reviewers found unexplained and frustrating.

Praised for
  • knowledgeable technicians
  • strong communication and transparency
  • responsive emergency service
  • fair pricing
  • family-owned and owner-operated
Watch-outs
  • inconsistent scheduling and follow-through
  • pricing inconsistency on renovation quotes
skilled-craftsmanshippunctualfair-pricingresponsive-supportreliable-schedulingquality-materialsattentive-to-detailwarranty-honored
Best for: Homeowners needing urgent pool or hot tub repairs and families wanting long-term maintenance from a locally owned operator.
Think twice if: Scheduling reliability has slipped; get confirmation in writing before committing to a maintenance program. Verify renovation quotes before signing.

Strengths

  • Emergency same-day service during holidays
  • Hayward authorized service provider
  • Owner-operated family company
  • Transparent communication with customers

Worth knowing

  • Technician Brett specializes in diagnostic work and hot tub repair
  • Technician Mike and Mr. Atkinson mentioned for professionalism and thoroughness
  • Hayward authorized service provider with factory warranty support
  • Diagnosed complex equipment issues: Omnilogic upgrades, Prologic controller replacements, heater error codes
  • One renovation quote jumped from 40k to 52k over six months with no explanation

What reviews say by service

Pool Repair & Equipment
Skilled at diagnosing Hayward equipment problems; leak detection and filter repair praised consistently.
Emergency & Same-Day Service
Came out the day after a holiday request to repair a failed heater before guests arrived.
Hot Tub Repair Service
Technician Brett resolved a difficult nighttime drain issue and earned customer trust for diagnostic expertise.
Pool Cleaning & Maintenance
Weekly maintenance keeps pools sparkling; customers report improved water clarity and pump performance.
Pool Remodeling & Renovation
One customer received an unexplained 30% price increase on a full renovation and deck six months after initial quote.

How it compares

  • Rated 4.5 against a 4.52 average across the 118 pool repair & equipment businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 67
Review volume 82
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
67
4
1
3
2
2
1
1
7

Common questions

Do they offer emergency service on holidays?
Yes. One customer called on an internet search during the Christmas period and they came out the next day to repair a failed pool heater.
Are they a Hayward authorized service provider?
Yes. Their website states they are Hayward authorized and they work on Hayward equipment including Prologic, Omnilogic, and heater systems.
What areas do they serve?
Naples, Bonita Springs, Marco Island, North Naples, Estero, Bonita Bay, Golden Gate, and Lely Resort.
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Last updated 2026-08-27