Edgewater Pools earns consistent praise for smooth pool design and construction backed by named leads like Colton and Moose, who deliver on timelines and manage complex renovations where other contractors shy away. Their weekly maintenance crews (Samuel, Lester, Jose, Juan, and Ron among them) build long-term trust by showing up reliably, catching problems early, and treating both pools and homeowners with genuine care.
Staff move efficiently across repair work, equipment installation, and cosmetic renovation. The company differs from typical pool builders by maintaining their own warranty service rather than abandoning customers post-sale. Office staff like Katrina and Kat handle permitting and HOA coordination without glitches.
Most work arrives on time and tackles problems thoroughly, from equipment upgrades to emergency heater repairs during holidays. A family-owned operator since 2012, they excel at diagnostics and explain maintenance clearly, though a few customers have hit scheduling gaps during regular maintenance weeks and received sharp quote revisions.
Pool and Patio Works builds and renovates pools with evident skill on high-end projects. Reviewers consistently praise Travis, Kyle, and the installation teams for craftsmanship, meeting timelines, and responsiveness during construction. However, recent complaints surface serious wear in their service divisions: poor chemical management leading to algae blooms, staff allegedly faking monitoring visits with location tracking, slow communication during the sales phase, and deteriorated warranty response after the company restructured into separate teams. Strong on design and build execution; weakening on maintenance and follow-through promises.
Two five-star customers praised swift installation, design professionalism, and emergency response. But a $57,000 pool owner detailed persistent problems: poor post-fill guidance led to sand damage, inadequate phosphate support, a missed leak, and unresolved paver settlement over 10 months. Recent one and two-star reviews cite slow quote turnaround, vague pricing, and weak email follow-up on major projects.
Last updated 2026-07-27