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Custom Pools of Naples

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 5 Google reviews · How we rank ›

3.6(5) 60 low data composite score See reviews on Google ✓ Google-verified
Custom & Luxury FeaturesDeck BuilderPool Design & ConstructionEmergency & Same-Day ServiceSwimming Pool ContractorPool Remodeling & RenovationHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool
Custom Pools of Naples
Services
Custom & Luxury Features, Deck Builder, Pool Design & Construction
Reviews
5

What recent reviews say

Two five-star customers praised swift installation, design professionalism, and emergency response. But a $57,000 pool owner detailed persistent problems: poor post-fill guidance led to sand damage, inadequate phosphate support, a missed leak, and unresolved paver settlement over 10 months. Recent one and two-star reviews cite slow quote turnaround, vague pricing, and weak email follow-up on major projects.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • professional installation and design
  • quick emergency response
  • friendly staff
  • stands behind workmanship
Watch-outs
  • poor follow-up communication
  • slow quotes and email responses
  • unclear pricing and high estimates
  • inadequate post-install support
  • paver settlement problems
  • poor initial water fill guidance
skilled-craftsmanshipresponsive-supportpoor-communicationunresponsive-after-payment
Best for: homeowners prioritizing fast emergency service and design quality
Think twice if: you need detailed upfront pricing clarity and responsive post-completion support during the first year

Strengths

  • emergency response within minutes
  • professional design and installation
  • experienced team (52+ years combined)

Worth knowing

  • Named staff: Travis, Matt, Sue, Brian, Mike; owner responds directly to emergency texts
  • Free 30-day post-install pool tech service offered
  • Initial well-water fill guidance cited as incomplete
  • Paver settlement issues reported unresolved at 10 months

What reviews say by service

Pool Design & Construction
praised for professional design; poor initial water-fill guidance caused sand damage in one large install
Emergency & Same-Day Service
owner personally responsive; technician arrived within 10 minutes to fix spa overflow
Pool Decking & Hardscape
paver settlement reported over 75% of pool perimeter; one repair made, but issue unresolved at 10 months
Pool Remodeling & Renovation
no direct evidence in reviews

How it compares

  • Rated 3.6 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 56
Review volume 34
Review recency 96
Review sentiment 47
Profile completeness 100
Verification 30

Rating breakdown

5
3
4
0
3
0
2
1
1
1

Common questions

Do you offer emergency service?
Yes. One reviewer texted the owner about a spa overflow and a technician arrived within 10 minutes.
What's included after installation?
Free pool tech service for 30 days post-install is mentioned; customer reported the service ended before phosphate issues were fully resolved.
How long does the paver work warranty last?
No warranty term stated. One customer reported paver settlement at 10 months was not covered under what they assumed was a one-year quality guarantee.
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Last updated 2026-07-27