Do you offer a warranty on pool construction and renovation?

Yes, a one-year standard warranty is offered. Multiple reviews confirm follow-through on settled pavers, leaks, and valve repairs within the warranty period.

Can I hire Pool and Patio Works for weekly pool maintenance after construction?

Yes, they offer ongoing maintenance. However, recent reviews describe inconsistent chemical management and missed maintenance tasks, so direct discussion of service standards is recommended.

Can I speak directly with the owner or project leads during my project?

Yes. Reviewers name Travis and Kyle as accessible leads who provide regular communication and timeline updates throughout construction, though availability may vary.

Pool and Patio Works

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 46 Google reviews · How we rank ›

4.4(46) 70 composite score See reviews on Google ✓ Google-verified

Pool Repair & EquipmentCustom & Luxury FeaturesPool Design & ConstructionSwimming Pool ContractorPool Remodeling & RenovationPool Decking & HardscapeDeck BuilderEmergency & Same-Day ServicePool Cleaning & MaintenanceHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool

Services: Pool Repair & Equipment, Custom & Luxury Features, Pool Design & Construction
Reviews: 46

What recent reviews say

Pool and Patio Works builds and renovates pools with evident skill on high-end projects. Reviewers consistently praise Travis, Kyle, and the installation teams for craftsmanship, meeting timelines, and responsiveness during construction. However, recent complaints surface serious wear in their service divisions: poor chemical management leading to algae blooms, staff allegedly faking monitoring visits with location tracking, slow communication during the sales phase, and deteriorated warranty response after the company restructured into separate teams. Strong on design and build execution; weakening on maintenance and follow-through promises.

Praised for

professional crew and attention to detail
responsive leadership and follow-through on major builds
on-time project completion
skilled craftsmanship
warranty support and aftercare

Watch-outs

poor communication during design phase and project planning
inconsistent maintenance service and chemical management
service quality decline since company restructuring
slow post-payment warranty repairs
staff cutting corners on monitoring

skilled-craftsmanshippunctualresponsive-supportattentive-to-detailcleanup-after-jobpoor-communicationmissed-deadlinesunresponsive-after-payment

Best for: homeowners planning a custom pool or major renovation and willing to lead hands-on oversight of construction phases.

Think twice if: You need reliable weekly pool maintenance or expect strong post-sale support; recent reviews flag chemical management lapses and slow warranty repairs.

Strengths

experience with complex, high-end builds (waterfalls, spas, outdoor kitchens)
owner and senior staff available for direct consultation
timeline transparency and milestone tracking during construction

Worth knowing

Travis and Kyle are named project leads and sales contacts
Lupe Garcia manages equipment repairs
Matt handles tile and settling issues
company split into Pool and Patio Works and Allied for maintenance
one-year standard warranty offered
staff tracked via location software

What reviews say by service

Pool Design & Construction: Reviewers praise custom design work and detailed engineering collaboration, though one complaint flags inaccurate early renderings and slow proposal revisions.
Pool Remodeling & Renovation: Multiple reviewers highlight excellent renovation execution, craftsmanship, and adherence to timelines; one notes extended project delays and poor communication during the work.
Custom & Luxury Features: Waterfalls, fountains, cold plunges, outdoor showers, and spas consistently praised for quality execution.
Pool Cleaning & Maintenance: Weekly maintenance reviewed negatively: chemical management failures leading to algae, alleged location-tracking fraud, and staff not engaging heater/chlorinator systems.
Pool Repair & Equipment: Lupe Garcia noted for responsive and helpful equipment management; tile settling repairs praised; delayed warranty work complained about.
Pool Decking & Hardscape: Travertine and marble paver work highlighted positively; one review mentions settled pavers addressed within warranty.

How it compares

Rated 4.4 against a 4.52 average across the 118 pool repair & equipment businesses listed here.
Has more Google reviews than 75% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 63

Review volume 73

Review recency 94

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Do you offer a warranty on pool construction and renovation?: Yes, a one-year standard warranty is offered. Multiple reviews confirm follow-through on settled pavers, leaks, and valve repairs within the warranty period.
Can I hire Pool and Patio Works for weekly pool maintenance after construction?: Yes, they offer ongoing maintenance. However, recent reviews describe inconsistent chemical management and missed maintenance tasks, so direct discussion of service standards is recommended.
Can I speak directly with the owner or project leads during my project?: Yes. Reviewers name Travis and Kyle as accessible leads who provide regular communication and timeline updates throughout construction, though availability may vary.

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Pool and Patio Works

What recent reviews say

Strengths

Worth knowing

What reviews say by service

How it compares

How we scored this

Rating breakdown

Common questions

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