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Pool and Patio Works

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 46 Google reviews · How we rank ›

4.4(46) 70 composite score See reviews on Google ✓ Google-verified
Custom & Luxury FeaturesPool Decking & HardscapeDeck BuilderPool Cleaning & MaintenancePool Design & ConstructionEmergency & Same-Day ServicePool Repair & EquipmentSwimming Pool ContractorPool Remodeling & RenovationHot Tub Repair ServiceOutdoor Swimming PoolSwimming Pool
Pool and Patio Works
Services
Custom & Luxury Features, Pool Decking & Hardscape, Deck Builder
Reviews
46

What recent reviews say

Pool and Patio Works builds and renovates pools with evident skill on high-end projects. Reviewers consistently praise Travis, Kyle, and the installation teams for craftsmanship, meeting timelines, and responsiveness during construction. However, recent complaints surface serious wear in their service divisions: poor chemical management leading to algae blooms, staff allegedly faking monitoring visits with location tracking, slow communication during the sales phase, and deteriorated warranty response after the company restructured into separate teams. Strong on design and build execution; weakening on maintenance and follow-through promises.

Praised for
  • professional crew and attention to detail
  • responsive leadership and follow-through on major builds
  • on-time project completion
  • skilled craftsmanship
  • warranty support and aftercare
Watch-outs
  • poor communication during design phase and project planning
  • inconsistent maintenance service and chemical management
  • service quality decline since company restructuring
  • slow post-payment warranty repairs
  • staff cutting corners on monitoring
skilled-craftsmanshippunctualresponsive-supportattentive-to-detailcleanup-after-jobpoor-communicationmissed-deadlinesunresponsive-after-payment
Best for: homeowners planning a custom pool or major renovation and willing to lead hands-on oversight of construction phases.
Think twice if: You need reliable weekly pool maintenance or expect strong post-sale support; recent reviews flag chemical management lapses and slow warranty repairs.

Strengths

  • experience with complex, high-end builds (waterfalls, spas, outdoor kitchens)
  • owner and senior staff available for direct consultation
  • timeline transparency and milestone tracking during construction

Worth knowing

  • Travis and Kyle are named project leads and sales contacts
  • Lupe Garcia manages equipment repairs
  • Matt handles tile and settling issues
  • company split into Pool and Patio Works and Allied for maintenance
  • one-year standard warranty offered
  • staff tracked via location software

What reviews say by service

Pool Design & Construction
Reviewers praise custom design work and detailed engineering collaboration, though one complaint flags inaccurate early renderings and slow proposal revisions.
Pool Remodeling & Renovation
Multiple reviewers highlight excellent renovation execution, craftsmanship, and adherence to timelines; one notes extended project delays and poor communication during the work.
Custom & Luxury Features
Waterfalls, fountains, cold plunges, outdoor showers, and spas consistently praised for quality execution.
Pool Cleaning & Maintenance
Weekly maintenance reviewed negatively: chemical management failures leading to algae, alleged location-tracking fraud, and staff not engaging heater/chlorinator systems.
Pool Repair & Equipment
Lupe Garcia noted for responsive and helpful equipment management; tile settling repairs praised; delayed warranty work complained about.
Pool Decking & Hardscape
Travertine and marble paver work highlighted positively; one review mentions settled pavers addressed within warranty.

How it compares

  • Rated 4.4 against a 4.49 average across the 125 deck builder businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 62
Review volume 73
Review recency 99
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
39
4
0
3
0
2
1
1
6

Common questions

Do you offer a warranty on pool construction and renovation?
Yes, a one-year standard warranty is offered. Multiple reviews confirm follow-through on settled pavers, leaks, and valve repairs within the warranty period.
Can I hire Pool and Patio Works for weekly pool maintenance after construction?
Yes, they offer ongoing maintenance. However, recent reviews describe inconsistent chemical management and missed maintenance tasks, so direct discussion of service standards is recommended.
Can I speak directly with the owner or project leads during my project?
Yes. Reviewers name Travis and Kyle as accessible leads who provide regular communication and timeline updates throughout construction, though availability may vary.
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Last updated 2026-07-27