How long do pool resurfacing projects typically take?

Promised timelines have ranged from one to two weeks. Recent jobs have taken three to four months, often with repeated no-shows and delays unrelated to weather.

Will Ted or the owner visit my job?

Clients report the owner rarely appears on-site during work. Most communication happens through office staff (including receptionist Kim). Follow-up calls often go unanswered.

What happens after the pool is refilled?

Post-project instructions are not reliably provided. One client was not told to add acid daily to prevent calcification, resulting in filter damage and tile damage after handoff.

Finishing By Theodore Ent Inc

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 18 Google reviews · How we rank ›

3.7(18) 54 low data composite score See reviews on Google

Custom & Luxury FeaturesPool Design & ConstructionSwimming Pool ContractorPool Remodeling & RenovationPool Decking & HardscapeDeck BuilderHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool

Services: Custom & Luxury Features, Pool Design & Construction, Swimming Pool Contractor
Reviews: 18

What recent reviews say

Work quality is strong when completed, but chronic delays, no-shows, and communication breakdowns plague most jobs. Clients report waiting months past promised dates, unanswered calls, and minimal guidance on pool maintenance afterward. Pricing beats the market, yet the operational issues frustrate even satisfied customers enough to warn against hiring them.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

quality resurfacing and pool finishes
competitive pricing versus local competitors
polished results and aesthetic transformation
reliable work when projects complete

Watch-outs

severe delays, missed deadlines and false timelines
poor communication and no-show appointments
unresponsive after payment or during projects
inadequate post-job instructions and follow-up

skilled-craftsmanshipfair-pricingmissed-deadlinespoor-communicationunresponsive-after-paymentquality-materialsattentive-to-detail

Best for: Homeowners willing to accept long delays and coordinate their own follow-up for reliable, affordable pool refinishing work.

Think twice if: You need predictable timelines, responsive communication, or quick completion. Most recent large project involved months of delays, no-shows, and inadequate post-job support.

Strengths

skilled finishing work and pool resurfacing
prices notably lower than regional competitors
attentive to design requests when engaged

Worth knowing

Recent major job (2025): pool resurfacing, sun shelf installation, and leak repair promised in two weeks; actual timeline four months with multiple no-shows and incomplete leak fixes
Secretary/receptionist named Kim fielded calls; owner Theodore rarely visited sites or answered follow-ups
No post-project maintenance instructions provided; clients left without guidance on water chemistry or pool care
New filter allegedly taken for repair and never returned
Recommended local partner: Infinity Pavers and Design (Antonio)
One client reported waiting two months post-reno with no return calls on non-functional pool light

What reviews say by service

Pool Remodeling & Renovation: Finished work is praised as beautiful, but projects routinely run months over promised timelines.
Pool Design & Construction: Quality construction (sun shelf, coping) is well-executed when completed, but many jobs never reach completion or involve extensive rework.
Pool Decking & Hardscape: Referred local pavers highly; work described as professional and complete.
Custom & Luxury Features: Sun shelf and specialty finishes praised for design execution but plagued by timeline and post-install support issues.

How it compares

Rated 3.7 against a 4.53 average across the 172 swimming pool businesses listed here.
Has more Google reviews than 55% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 45

Review volume 56

Review recency 91

Review sentiment 49

Profile completeness 50

Verification 0

Rating breakdown

Common questions

How long do pool resurfacing projects typically take?: Promised timelines have ranged from one to two weeks. Recent jobs have taken three to four months, often with repeated no-shows and delays unrelated to weather.
Will Ted or the owner visit my job?: Clients report the owner rarely appears on-site during work. Most communication happens through office staff (including receptionist Kim). Follow-up calls often go unanswered.
What happens after the pool is refilled?: Post-project instructions are not reliably provided. One client was not told to add acid daily to prevent calcification, resulting in filter damage and tile damage after handoff.

Request a quote

Similar swimming pool contractors nearby

Aragon Pools & Spas

3.7(82)

Five-star reviews repeatedly praise Dayne Russell and the design team for attentive, fast communication and solving problems with genuine care. Installation quality and pool construction draw consistent approval. However, a meaningful cluster of one-star and two-star reviews report sunken pavers within two years, refused warranty claims just past expiration, and disputes over durability expectations. The split between glowing loyalty and frustration over hardscape durability and warranty boundaries defines the experience. Strength lies in relationship-driven service post-installation and design consultation. Concern centers on deck and patio longevity, whether warranty terms match product lifespan, and whether the business stands behind work when problems emerge soon after expiration dates. Staff like Dayne, Leonel, and Oscar earn individual praise; George and other managers appear in complaints about indifference to defects.

Pool Repair & EquipmentCustom & Luxury FeaturesSwimming Pool

View profile

Edgewater Pools & Spas | Showroom

4.6(11)✓ Google-verified

Named staff (Anthony, Colton, Moose, Ron, Kat, Samuel, Juan Pablo, Eric Martinez, Felipe, Alex) deliver reliable pool builds, renovations, and maintenance across Marco Island and Central Naples. Projects stay on schedule with clear timelines; the crew handles major reconstruction, deck work, and emergency hurricane cleanup with professionalism. One reviewer noted unresponsiveness, though most praise quick communication and polite service. Edgewater operates as both design-build contractor and ongoing maintenance provider.

Pool Repair & EquipmentCustom & Luxury FeaturesPool Design & Construction

View profile

60 low data

Pelicano Pools

5.0(1)✓ Google-verified

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Custom & Luxury FeaturesPool Design & ConstructionSwimming Pool Contractor

View profile

Finishing By Theodore Ent Inc

What recent reviews say

Strengths

Worth knowing

What reviews say by service

How it compares

How we scored this

Rating breakdown

Common questions

Similar swimming pool contractors nearby

Aragon Pools & Spas

Edgewater Pools & Spas | Showroom

Pelicano Pools

Own this business? Get featured