How quickly does Aragon respond to after-install questions?

Calls answered within 1 hour and often same-day according to recent reviews. Dayne is the primary account manager.

Do they help if my equipment fails after warranty expires?

Mixed. They offer phone guidance and may dispatch a technician if one is nearby (per one hot tub case), but email replies can emphasize warranty limits rather than help.

What happens if pavers or deck settle after installation?

Owners report being told settling is an installation or site issue outside warranty scope. Management has declined to repair or revisit in several cases.

Aragon Pools & Spas

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 80 Google reviews · How we rank ›

3.7(80) 63 composite score See reviews on Google

Custom & Luxury FeaturesDeck BuilderPool Cleaning & MaintenanceSwimming PoolPool Design & ConstructionEmergency & Same-Day ServicePool Repair & EquipmentSwimming Pool ContractorPool Remodeling & RenovationHot Tub Repair ServiceOutdoor Swimming Pool

Services: Custom & Luxury Features, Deck Builder, Pool Cleaning & Maintenance
Reviews: 80

What recent reviews say

Aragon's strongest asset is staff: Dayne Russell and Leonel earn repeated praise for patient guidance, quick responses, and genuine care during and long after installation. Pool construction quality and design work consistently impress. The friction point is durability and warranty boundaries. Several owners report sunken pavers, cracked tiles, and equipment failures within 2-4 years, and describe warranty denials or dismissive management when seeking repairs-a sharp contrast to the cheerful service during the sales cycle.

A buyer willing to accept warranty limits and comfortable calling Dayne for ongoing support will likely feel valued. One who discovers structural problems and expects proactive accountability may find the company changes tone. First-time pool owners especially praise the education and responsiveness; those with defects report feeling abandoned once paperwork said "out of warranty."

Praised for

responsive staff by name (Dayne, Leonel, Oscar)
high-quality pool construction and finishes
attentive after-sale support
knowledgeable design consultation

Watch-outs

patio/deck settling and sinking
warranty gaps on equipment failures
poor management response to defects
inconsistent follow-up on structural issues

skilled-craftsmanshipresponsive-supportpunctualattentive-to-detailunresponsive-after-paymentmissed-deadlines

Best for: first-time pool owners who value patient guidance and don't expect structural repairs beyond warranty.

Think twice if: patio settling or equipment failure occurs beyond year 1-2; warranty barriers and staff tone can shift sharply.

Strengths

named staff with strong local reputation (Dayne, Leonel, Oscar)
hands-on design and tile consultation
rapid phone support and same-day scheduling common

Worth knowing

Dayne Russell: primary account manager; praised in 6+ reviews for responsiveness and follow-through.
Leonel: design consultant; praised for patience and tile/feature selection guidance.
Oscar: service technician; mentioned as part of 'after-sale excellence' team.
Hot tub repairs done same-day or next-day when tech is in neighborhood.
Post-installation calls answered within 1 hour per recent reviews.
Patio/deck settling reported in 2-4 years by multiple owners; company blames installation or warranty expiry.

What reviews say by service

Pool Design & Construction: consistently praised for quality finishes and patient design process; concerns about patio settling within 2-4 years.
Pool Cleaning & Maintenance: one owner hired elsewhere; not a main focus.
Hot Tub Repair Service: responsive out-of-warranty guidance; same-day tech dispatch when available.
Custom & Luxury Features: tile selection and feature upgrades handled with care; defects later blamed on manufacturer or warranty expiry.

How it compares

Rated 3.7 against a 4.49 average across the 178 swimming pool businesses listed here.
Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 26

Review volume 83

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How quickly does Aragon respond to after-install questions?: Calls answered within 1 hour and often same-day according to recent reviews. Dayne is the primary account manager.
Do they help if my equipment fails after warranty expires?: Mixed. They offer phone guidance and may dispatch a technician if one is nearby (per one hot tub case), but email replies can emphasize warranty limits rather than help.
What happens if pavers or deck settle after installation?: Owners report being told settling is an installation or site issue outside warranty scope. Management has declined to repair or revisit in several cases.

Contact

Phone: +1239-659-4066
Website: http://www.aragonpools.com/
Address: 222 Industrial Blvd, Naples, FL 34104
Open in Google Maps

Last verified 2026-07-27

Opening hours

Monday: 08:00-16:00
Tuesday: 08:00-16:00
Wednesday: 08:00-16:00
Thursday: 08:00-16:00
Friday: 08:00-16:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Residential pool constructionCommercial pool constructionPool school

Credentials claimed:CPC 1457677

Operating:since 2016

As published by the business on its own website; not independently verified.

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