Named staff (Anthony, Colton, Moose, Ron, Kat, Samuel, Juan Pablo, Eric Martinez, Felipe, Alex) deliver reliable pool builds, renovations, and maintenance across Marco Island and Central Naples. Projects stay on schedule with clear timelines; the crew handles major reconstruction, deck work, and emergency hurricane cleanup with professionalism. One reviewer noted unresponsiveness, though most praise quick communication and polite service. Edgewater operates as both design-build contractor and ongoing maintenance provider.
Work quality is strong when completed, but chronic delays, no-shows, and communication breakdowns plague most jobs. Clients report waiting months past promised dates, unanswered calls, and minimal guidance on pool maintenance afterward. Pricing beats the market, yet the operational issues frustrate even satisfied customers enough to warn against hiring them.
Most customers report excellent builds and renovations completed on or ahead of schedule, with Kenny and his team personally invested in outcomes. Staff including Chad, Dustin, and Michelle earn consistent praise for professionalism. One detailed complaint describes permitting delays, mid-project communication breakdowns, staffing transitions, and a rough pebble finish that caused skin injuries-issues the company resolved only after BBB intervention. Strengths include warranty support, emergency response (one owner praised unsolicited Hurricane Milton assistance), and willingness to upgrade work within budget. The business claims operation since 1980 and holds license CPC1456712. Builders should verify project scope in writing and confirm post-job communication protocols upfront.
Jack Frye and his team delivered a custom pool and raised paver deck that exceeded the owners' vision, completing on time and within budget. Reviewers consistently praised their design skill, technical mastery, and ability to handle complex jobs without cutting corners.
Last updated 2026-07-27