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Slusser Pools - License CPC1456712

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 159 Google reviews · How we rank ›

4.7(159) 83 composite score See reviews on Google ✓ Google-verified
Pool Repair & EquipmentCustom & Luxury FeaturesSwimming PoolPool Design & ConstructionSwimming Pool ContractorPool Remodeling & RenovationOutdoor Swimming PoolPool Decking & HardscapeDeck BuilderEmergency & Same-Day ServicePool Cleaning & MaintenanceHot Tub Repair Service
Slusser Pools - License CPC1456712
Services
Pool Repair & Equipment, Custom & Luxury Features, Swimming Pool
Reviews
159
Compare: Superior Pools of Southwest Florida vs Slusser Pools: which fits your outdoor pool build?

What recent reviews say

Most customers report excellent builds and renovations completed on or ahead of schedule, with Kenny and his team personally invested in outcomes. Staff including Chad, Dustin, and Michelle earn consistent praise for professionalism. One detailed complaint describes permitting delays, mid-project communication breakdowns, staffing transitions, and a rough pebble finish that caused skin injuries-issues the company resolved only after BBB intervention.

Strengths include warranty support, emergency response (one owner praised unsolicited Hurricane Milton assistance), and willingness to upgrade work within budget. The business claims operation since 1980 and holds license CPC1456712. Builders should verify project scope in writing and confirm post-job communication protocols upfront.

Praised for
  • responsive staff and communication
  • quality craftsmanship and attention to detail
  • reliable owner involvement
  • on-time project delivery
  • strong warranty follow-up
Watch-outs
  • permitting delays and oversights
  • communication inconsistency mid-project
  • staffing transitions disrupted continuity
  • pool surface finish integrity and safety concerns
  • follow-through gaps after payments
skilled-craftsmanshippunctualresponsive-supportreliable-schedulingquality-materialswarranty-honoredpoor-communicationmissed-deadlines
Best for: Homeowners seeking owner-involved new builds or major renovations with dedicated warranty support and fast completion timelines.
Think twice if: Large or complex projects where you plan extended timelines; get all terms in writing and clarify the primary project contact before work begins.

Strengths

  • Owners and crew onsite during builds
  • Projects completed on or ahead of schedule
  • Free warranty follow-up and emergency service
  • Complete renovation scope from design through finishes

Worth knowing

  • Kenny (owner) personally attends consultations and job sites
  • Dustin (son) handles ongoing project management and emergency service
  • Chad serves as foreman and directly coordinates trades
  • Michelle manages front office scheduling and warranty follow-up
  • One customer reported unsolicited Hurricane Milton heater storage and free sand delivery
  • One customer experienced 7-month permitting delay due to missed documentation; company resolved only after BBB complaint filed

What reviews say by service

Pool Design & Construction
Praised for thoughtful design tweaks, on-time delivery, and Kenny's onsite involvement; one complaint involved permitting delays and design changes mid-project.
Pool Remodeling & Renovation
Strong praise for travertine retiling and patio extension work; one project experienced rework delays due to missed walkthroughs.
Pool Decking & Hardscape
Positive feedback on patio resurfacing and pavers; one case required additional drainage coordination after installation.
Custom & Luxury Features
Water features and spa upgrades praised; one travertine element required rework.
Hot Tub Repair Service
Quick emergency plumbing diagnosis and same-day repair by Johnathon; parts obtained off-site within an hour.
Pool Repair & Equipment
Praised for structural crack repair and equipment replacement (heater, pump, salt cell); one project experienced gray mud-like material shedding from wall after finish, filter clogging, and safety concerns (skin cuts from rough pebble surface).

How it compares

  • Rated 4.7 against a 4.52 average across the 118 pool repair & equipment businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 78
Review volume 96
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
143
4
3
3
2
2
2
1
9

Common questions

How long do new pool builds typically take?
One customer reported Kenny committed to 10 days and finished in 7. Another noted a complex project took longer due to permitting delays outside the company's control. Get a written timeline upfront.
Will the owner be involved in my project?
Kenny visits early consultations and job sites. Dustin (his son) manages day-to-day coordination once work begins. Clarify your main contact before signing.
Do you offer emergency repairs?
Yes. A customer reported a same-day hot tub plumbing repair by Johnathon, who retrieved parts and completed work within an hour.
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Last updated 2026-08-27