Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Five recent reviews praise quick service, skilled resurfacing, and owner Rob's perfectionism. Two older complaints cite missed appointments and rude phone handling. Evidence is mixed but recent work quality is strong.
Naples Pool Service delivers dependable, rapid response across maintenance and repairs. Reviewers consistently praise named technicians like Michael, Daniel, Johnny, and Yankiel for showing up fast (often same-day), explaining problems clearly with options, and completing work correctly the first time. The team handles routine upkeep and urgent fixes with equal professionalism. Water chemistry overhauls, filter replacements, pump repairs, pool deck work, and emergency troubleshooting all earn high marks. Communication via email and text keeps customers informed, and staff go noticeably out of their way to satisfy-from rescuing a dog who fell in to fixing follow-up issues at no charge.
Wyatt delivers what most Naples pool builders promise but rarely execute: site visits before quoting, accessible pricing, and crews on-site daily rather than scattered weeks apart. One reviewer waited nearly a year post-completion before raising this review, noting no defects despite heavy use and Florida hurricanes; another had Wyatt fix a blown pump with no fuss after the original build was done. Families feel they got resort-quality work (sun shelves, water feature walls, infinity edges, spas) at fair cost, and the owner answers calls and texts himself. Most striking is the comparison reviewers volunteer: neighbors' pools sat as rain-filled pits for months; this company's jobs were "considerably streamlined," finishing in roughly a third the time. Renovation clients say transformations from dated to resort-like. Condo associations praise on-time, on-budget delivery. Staff (including Wyatt and Lynette) visit properties in person, walk the land, adjust renderings before committing, and follow up post-completion. Wyatt himself earned mention for weekend work to meet timeline requests and coordinating warranty repairs when equipment failed.
Last updated 2026-08-27