Brad and his team deliver consistent five-star service across Fort Myers and Southwest Florida. Owners praise his rapid response to emergencies, transparent explanations of problems, honest pricing, and willingness to stay late or replace equipment at his own cost to keep pools running smoothly.
Barnes Pools earns strong marks for finished pool quality and team dedication, with repeat customers and referrals praising the final result. However, construction timelines routinely exceed stated estimates by months, and communication lapses at inquiry and post-job stages frustrate some prospects and customers.
Half the reviews praise clean pools and quality work; the other half describe being billed for absent service and charging after cancellation. Owner Randy fixes problems directly, but techs operate with minimal oversight and office-tech communication breaks down regularly.
Eighteen five-star reviews praise Coastal's design process, staff responsiveness, on-time delivery, and quality builds across new pools, renovations, and maintenance. Named staff like Roque, Christopher, Sheryl, Tauris, and Kevon earn specific credit for reliability and follow-through. One detailed one-star review alleges tile failure within two years of construction, claims warranty denial, and an unresponsive owner who did not return calls about the dispute. The split reflects strength in day-to-day operations and design but a critical gap in warranty accountability. Most five-star reviewers credit clear communication and transparent pricing. The complainant felt abandoned post-warranty and disputes the company's claim about tile sourcing. Both sides describe the same company, suggesting performance consistency but potential weakness in owning problems beyond the first year.
Last updated 2026-07-27