Brad and his team deliver consistent five-star service across Fort Myers and Southwest Florida. Owners praise his rapid response to emergencies, transparent explanations of problems, honest pricing, and willingness to stay late or replace equipment at his own cost to keep pools running smoothly.
Barnes Pools earns strong marks for finished pool quality and team dedication, with repeat customers and referrals praising the final result. However, construction timelines routinely exceed stated estimates by months, and communication lapses at inquiry and post-job stages frustrate some prospects and customers.
Half the reviews praise clean pools and quality work; the other half describe being billed for absent service and charging after cancellation. Owner Randy fixes problems directly, but techs operate with minimal oversight and office-tech communication breaks down regularly.
Most customers experience fast, professional service with named staff like Mellie, Matt, and Jonathan guiding projects smoothly from start to finish. Long-term clients praise their weekly maintenance and quick repair response, though one reviewer reported tile failures and warranty denial two years after pool construction, citing poor owner communication. Their work spans custom pools, complete renovations, equipment upgrades, decking, and hardscaping across Southwest Florida. Staff communicate throughout projects, handle both emergency repairs and complex builds, and deliver attention to design detail that impresses even design professionals.
Last updated 2026-08-27