Naples Pool Contractor Guide
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Coastal Custom Pool & Spa

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 87 Google reviews · How we rank ›

4.8(87) 83 composite score See reviews on Google ✓ Google-verified
Pool Design & ConstructionCustom & Luxury FeaturesPool Cleaning & MaintenanceSwimming Pool ContractorEmergency & Same-Day ServicePool Repair & EquipmentPool Remodeling & RenovationHot Tub Repair ServiceDeck BuilderPool Decking & HardscapeSwimming PoolOutdoor Swimming Pool
Coastal Custom Pool & Spa
Services
Pool Design & Construction, Custom & Luxury Features, Pool Cleaning & Maintenance
Reviews
87

What recent reviews say

Most customers experience fast, professional service with named staff like Mellie, Matt, and Jonathan guiding projects smoothly from start to finish. Long-term clients praise their weekly maintenance and quick repair response, though one reviewer reported tile failures and warranty denial two years after pool construction, citing poor owner communication.

Their work spans custom pools, complete renovations, equipment upgrades, decking, and hardscaping across Southwest Florida. Staff communicate throughout projects, handle both emergency repairs and complex builds, and deliver attention to design detail that impresses even design professionals.

Praised for
  • responsive and communicative staff
  • high-quality workmanship and materials
  • professional project management
  • reliable long-term service
  • attentive to detail
Watch-outs
  • warranty coverage disputes
  • tiles falling off after initial install
  • owner unresponsive to complaints
skilled-craftsmanshippunctualresponsive-supportquality-materialsattentive-to-detailreliable-scheduling
Best for: Homeowners seeking both new pool builds and reliable ongoing maintenance relationships.
Think twice if: Warranty coverage on tile and interior finishes may be disputed; contact owner directly about warranty scope before committing.

Strengths

  • Named project managers and service coordinators (Mellie, Matt, Jonathan)
  • Long-term maintenance relationships (five-plus years)
  • Custom design and luxury features (LED lighting, water features, outdoor kitchens)
  • Licensed & Insured (CPC1461084) since 1994

Worth knowing

  • Mellie, Matt, and Jonathan named as key project coordinators across reviews
  • Five-plus year maintenance relationships mentioned
  • Spillway and overflow features praised
  • Pool deck refreshes with high-quality materials
  • Equipment replacement (pumps) handled with stress-free process
  • Pool refinishing and pavers completed alongside equipment upgrades

What reviews say by service

Pool Design & Construction
New pools with overflows built successfully; praised for design complementing interior work.
Pool Remodeling & Renovation
Full renovations with new finishes, equipment, and decking completed on schedule with attention to detail.
Pool Cleaning & Maintenance
Weekly maintenance services reliable and responsive over multi-year relationships.
Pool Repair & Equipment
Pump replacement and spillway repairs completed quickly; one dispute over tile warranty on interior sidewalls.
Pool Decking & Hardscape
Deck refreshes with high-quality materials and new pavers praised for appearance and durability.
Custom & Luxury Features
Water features, overflow spillways, and LED lighting integrated into new builds.

How it compares

  • Rated 4.8 against a 4.52 average across the 118 pool repair & equipment businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 83
Review volume 84
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
82
4
0
3
0
2
0
1
5

Common questions

Do you offer ongoing weekly maintenance?
Yes. Reviewers describe five-plus-year relationships with weekly pool maintenance and equipment repair included.
Do you handle emergency repairs outside business hours?
Yes. One review notes quick spillway replacement described as a rapid response.
What areas do you serve?
Naples, Fort Myers, Sanibel Island, Captiva Island, Marco Island, Estero, and Bonita Springs.
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Last updated 2026-08-27