Naples Pool Contractor Guide
Menu

Coastal Custom Pool & Spa

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 73 Google reviews · How we rank ›

4.7(73) 77 composite score See reviews on Google ✓ Google-verified
Pool Cleaning & MaintenancePool Remodeling & RenovationSwimming Pool ContractorDeck BuilderPool Repair & EquipmentPool Design & ConstructionCustom & Luxury FeaturesEmergency & Same-Day ServiceHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool
Coastal Custom Pool & Spa
Services
Pool Cleaning & Maintenance, Pool Remodeling & Renovation, Swimming Pool Contractor
Reviews
73

What recent reviews say

Eighteen five-star reviews praise Coastal's design process, staff responsiveness, on-time delivery, and quality builds across new pools, renovations, and maintenance. Named staff like Roque, Christopher, Sheryl, Tauris, and Kevon earn specific credit for reliability and follow-through. One detailed one-star review alleges tile failure within two years of construction, claims warranty denial, and an unresponsive owner who did not return calls about the dispute.

The split reflects strength in day-to-day operations and design but a critical gap in warranty accountability. Most five-star reviewers credit clear communication and transparent pricing. The complainant felt abandoned post-warranty and disputes the company's claim about tile sourcing. Both sides describe the same company, suggesting performance consistency but potential weakness in owning problems beyond the first year.

Praised for
  • responsive and punctual
  • professional design and communication
  • quality workmanship
  • named staff follow through
  • fair pricing on design work
Watch-outs
  • warranty claim denial after initial repair
  • unresponsive ownership on disputes
  • tile quality and durability issues
skilled-craftsmanshippunctualfair-pricingresponsive-supportcleanup-after-jobattentive-to-detailwarranty-honoredunresponsive-after-paymentquality-materials
Best for: Homeowners and investors wanting detailed design consultation and transparent pricing before build starts
Think twice if: warranty claims beyond year one may be disputed; escalation to ownership on disputes is slow or unavailable

Strengths

  • free 3D design renderings
  • transparent pricing upfront
  • named maintenance technicians with long tenure
  • handles full outdoor project scope from pool to pavilions

Worth knowing

  • Christopher and Roque V praised for maintenance reliability
  • Sheryl, Tauris, Kevon, and Gineska named for responsiveness
  • Matthew Lam noted for tile restoration
  • Kevin and Jeff credited for equipment troubleshooting
  • no design fees charged (unlike competitors)
  • licensed (CPC1461084)
  • 3D renderings standard in design phase
  • operates since 1994

What reviews say by service

Pool Design & Construction
praised for transparent upfront design work and free renderings; one complainant disputed tile quality and durability after two years
Pool Remodeling & Renovation
strong positive feedback on communication and schedule adherence; renovation work stayed on budget and time
Pool Cleaning & Maintenance
specific technicians (Roque V, Christopher) consistently praised for reliability and pool condition upkeep
Pool Repair & Equipment
technicians Kevin and Jeff credited with solving equipment problems; one warranty dispute over structural tile replacement
Deck Builder
deck work and tile restoration mentioned positively; one complaint about tile failure within warranty period
Emergency & Same-Day Service
insufficient evidence; not clearly addressed in reviews

How it compares

  • Rated 4.7 against a 4.48 average across the 143 pool remodeling & renovation businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 77
Review volume 81
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Rating breakdown

5
68
4
0
3
0
2
0
1
5

Common questions

Do you charge for pool design?
No. Their website states they do not charge for design work, unlike competitors, and provide 3D renderings to visualize your finished pool.
What areas do you serve?
They serve Naples, Fort Myers, Sanibel Island, Captiva Island, Marco Island, Estero, and Bonita Springs.
Who handles maintenance visits?
Named technicians including Roque V and Christopher handle regular maintenance and cleaning; reviewers praise their reliability and communication.

Similar swimming pool contractors nearby

Spiro Custom Pools
84

Spiro Custom Pools

4.6(151)✓ Google-verified

Most customers report a smooth, stress-free build from first meeting to finished pool. Jeff, the owner, and his team (Courtney, Sarah, and others) are described as responsive, attentive to design details, and willing to fix problems quickly. One customer missed a service appointment with no callback; another waited longer than expected at the start before work accelerated under Jeff's direct management. Construction quality and aftercare stand out. Customers praise competitive pricing without pressure to upsell, fast crews, professional finishes, and ongoing pool maintenance service. Many hire Spiro again or refer friends. The business serves residential and commercial work across Southwest Florida with multiple certifications, though most reviews focus on custom residential pools and design-build projects."

Pool Cleaning & MaintenancePool Remodeling & RenovationSwimming Pool Contractor
Pool Restoration Pros
61 low data

Pool Restoration Pros

3.7(3)

Two five-star reviews from a decade ago praise remodeling work with pebble finishes and travertine decking. A recent one-star review reports the company shut down warranty discussion after resurfacing problems surfaced months later, citing poor customer service.

Pool Remodeling & RenovationSwimming Pool ContractorDeck Builder
Barnes Pools
65 low data

Barnes Pools

4.4(25)✓ Google-verified

Barnes Pools earns strong marks for finished pool quality and team dedication, with repeat customers and referrals praising the final result. However, construction timelines routinely exceed stated estimates by months, and communication lapses at inquiry and post-job stages frustrate some prospects and customers.

Pool Remodeling & RenovationSwimming Pool ContractorDeck Builder

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-27