Coastal Custom Pool & Spa
Eighteen five-star reviews praise Coastal's design process, staff responsiveness, on-time delivery, and quality builds across new pools, renovations, and maintenance. Named staff like Roque, Christopher, Sheryl, Tauris, and Kevon earn specific credit for reliability and follow-through. One detailed one-star review alleges tile failure within two years of construction, claims warranty denial, and an unresponsive owner who did not return calls about the dispute. The split reflects strength in day-to-day operations and design but a critical gap in warranty accountability. Most five-star reviewers credit clear communication and transparent pricing. The complainant felt abandoned post-warranty and disputes the company's claim about tile sourcing. Both sides describe the same company, suggesting performance consistency but potential weakness in owning problems beyond the first year.
