Half the reviews praise clean pools and quality work; the other half describe being billed for absent service and charging after cancellation. Owner Randy fixes problems directly, but techs operate with minimal oversight and office-tech communication breaks down regularly.
Based on limited recent reviews, so treat this as low-confidence.
Barnes Pools earns strong marks for finished pool quality and team dedication, with repeat customers and referrals praising the final result. However, construction timelines routinely exceed stated estimates by months, and communication lapses at inquiry and post-job stages frustrate some prospects and customers.
Brad and his team deliver consistent five-star service across Fort Myers and Southwest Florida. Owners praise his rapid response to emergencies, transparent explanations of problems, honest pricing, and willingness to stay late or replace equipment at his own cost to keep pools running smoothly.
Most customers report a smooth, stress-free build from first meeting to finished pool. Jeff, the owner, and his team (Courtney, Sarah, and others) are described as responsive, attentive to design details, and willing to fix problems quickly. One customer missed a service appointment with no callback; another waited longer than expected at the start before work accelerated under Jeff's direct management. Construction quality and aftercare stand out. Customers praise competitive pricing without pressure to upsell, fast crews, professional finishes, and ongoing pool maintenance service. Many hire Spiro again or refer friends. The business serves residential and commercial work across Southwest Florida with multiple certifications, though most reviews focus on custom residential pools and design-build projects."
Last updated 2026-07-27