Half the reviews praise clean pools and quality work; the other half describe being billed for absent service and charging after cancellation. Owner Randy fixes problems directly, but techs operate with minimal oversight and office-tech communication breaks down regularly.
Based on limited recent reviews, so treat this as low-confidence.
Barnes Pools earns strong marks for finished pool quality and team dedication, with repeat customers and referrals praising the final result. However, construction timelines routinely exceed stated estimates by months, and communication lapses at inquiry and post-job stages frustrate some prospects and customers.
Brad and his team deliver consistent five-star service across Fort Myers and Southwest Florida. Owners praise his rapid response to emergencies, transparent explanations of problems, honest pricing, and willingness to stay late or replace equipment at his own cost to keep pools running smoothly.
Jeff and his team excel at pool design, build, and maintenance, with reviewers consistently praising attentiveness to detail and hands-on ownership. When Jeff personally manages projects, work moves fast and expectations are exceeded. However, some customers report missed appointments without notice, maintenance duties skipped, and billing disputes that went unresolved for months. Quality of built pools is high, finishes are professional, and pricing is described as fair. The company holds multiple state certifications and serves Fort Myers through Collier County. Staff turnover and communication breakdowns emerge as concerns, especially when leadership is less involved, and one reviewer documented over 2000 dollars in unauthorized charges with poor response to escalation.
Last updated 2026-08-27