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Tropical Island Pools

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 33 Google reviews · How we rank ›

4.8(33) 78 composite score See reviews on Google ✓ Google-verified
Custom & Luxury FeaturesDeck BuilderEmergency & Same-Day ServicePool Repair & EquipmentSwimming Pool ContractorPool Design & ConstructionPool Remodeling & RenovationHot Tub Repair ServiceOutdoor Swimming PoolSwimming Pool
Tropical Island Pools
Services
Custom & Luxury Features, Deck Builder, Emergency & Same-Day Service
Reviews
33

What recent reviews say

Rebecca answers calls and emails within hours and coordinates fast installation; Stephan brings 20+ years of pool equipment expertise and walks homeowners through setup, cleanup, and troubleshooting. The core team earns trust by showing up on time, explaining what they're doing, and going beyond the job scope. Friction surfaces around office administration: one customer felt blamed for a repair outside their scope, another reports a two-year dispute over missing invoices and a heater that never worked, raising questions about record-keeping and post-sale accountability.

Most jobs wrap in one to two days. Heater swaps, new installations, and emergency weekend calls all arrive at similar speed. Stephan in particular gets named praise for knowledge and honesty across dozens of reviews spanning a year. Rebecca's constant communication during and after jobs stands out as unusual. The business claims 20+ years' experience and lists Naples through Cape Coral as service areas.

Praised for
  • responsive, hands-on office staff
  • knowledgeable, honest technicians
  • fast installation and emergency service
  • thorough customer education and follow-up
Watch-outs
  • office manager poor communication and harsh tone
  • conflicting accounts of invoice/warranty practices
  • overpricing concerns
punctualresponsive-supportskilled-craftsmanshipcleanup-after-jobfair-pricingoverpricedpoor-communicationunresponsive-after-payment
Best for: Homeowners wanting fast heater swaps with personal follow-up and honest equipment advice.
Think twice if: Office administration has been a friction point; get a written invoice and warranty terms upfront if purchasing equipment.

Strengths

  • Staff (Rebecca, Stephan) named repeatedly for responsiveness and skill
  • Emergency and same-day installation available
  • Technicians educate customers on equipment and maintenance

Worth knowing

  • Rebecca (office/scheduling) coordinates fast quotes and stays in touch after-hours
  • Stephan (technician) repeatedly praised for knowledge, honesty, cleanup, and explaining systems
  • Typical installation one to two days from call
  • Emergency weekend service (response within 30 minutes of evening online request, installation by morning)
  • One customer reports two-year dispute over missing invoice and non-functional heater

What reviews say by service

Pool Repair & Equipment
Fast emergency response and reliable heater fixes; Stephan known for speed and honesty.
Pool Design & Construction
Quick heater and automation installations within days; customers praise thoroughness.
Emergency & Same-Day Service
Responded within 30 minutes to evening online request; installed heater next morning before hurricane.
Hot Tub Repair Service
Limited direct evidence; one mention of spa/pool issue handled alongside heater work.
Pool Remodeling & Renovation
One mention of converting to salt-water pool with transition guidance; limited evidence overall.

How it compares

  • Rated 4.8 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 78
Review volume 66
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
31
4
0
3
0
2
1
1
1

Common questions

How fast can you get someone out for an emergency?
One customer received an online response within 30 minutes of an 8:30 PM contact and had installation the next morning. Typical installations take one to two days from initial call.
Will the technician explain how to use new equipment?
Yes. Stephan walks customers through operation, maintenance, salt-water pool conversion, and provides his cell number for follow-up questions. Staff educate on warranty and care.
What service areas do you cover?
The business states it serves Naples, Marco Island, Bonita Springs, Fort Myers, Cape Coral, Port Charlotte, and surrounding areas.
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Last updated 2026-07-27