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Sunset Pools - Southwest Florida Pool Builder

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 116 Google reviews · How we rank ›

4.9(116) 87 composite score See reviews on Google ✓ Google-verified
Pool Design & ConstructionCustom & Luxury FeaturesPool Cleaning & MaintenanceSwimming Pool ContractorEmergency & Same-Day ServiceOutdoor Swimming PoolPool Remodeling & RenovationHot Tub Repair ServiceDeck BuilderPool Decking & HardscapeSwimming Pool
Sunset Pools - Southwest Florida Pool Builder
Services
Pool Design & Construction, Custom & Luxury Features, Pool Cleaning & Maintenance
Reviews
116

What recent reviews say

Most reviewers praise Sunset Pools for delivering custom pools on time with excellent communication. Contractors Rob (designer), Max (manager), Jason (technician), and office staff Cathy earned consistent mention for responsiveness and professionalism.

One recent review flagged poor communication and rudeness. Across 116 reviews, the company finished projects ahead of schedule, kept costs transparent, and handles warranty repairs promptly. Several customers noted their pools still perform beautifully years after installation.

Praised for
  • responsive communication
  • schedule adherence
  • design customization
  • attentive staff
  • quality finishes
Watch-outs
  • poor communication
  • rude staff interaction
skilled-craftsmanshippunctualfair-pricingresponsive-supportcleanup-after-jobwarranty-honoreddesign-creativityattentive-to-detail
Best for: Homeowners wanting custom pool design with transparent timelines and responsive project management.
Think twice if: One recent complaint cited poor communication and rude staff; check references on current team if communication matters most to you.

Strengths

  • custom design with 3D renderings
  • schedule transparency and adherence
  • staff continuity from sales through completion
  • fair pricing vs. competitor bids

Worth knowing

  • Rob Stowers (Sales Manager) provides 3D design drawings
  • Max Esposito (General Manager) manages construction and stays on-site
  • Jason (Technician) handles repairs and equipment service
  • Cathy (Office) manages scheduling and warranty coordination
  • Projects typically complete in 8-14 weeks
  • Company honors warranty repairs outside warranty period
  • State Certified Residential & Commercial Pool/Spa Contractors (License CPC1456916)
  • 25 years operating history claimed

What reviews say by service

Pool Design & Construction
Rob provides custom 3D renderings; projects finish ahead of schedule with transparent costs.
Pool Decking & Hardscape
Leathered marble and custom paver options offered; reviewers praise creative alternatives to standard options.
Hot Tub Repair Service
Jason handles equipment repairs and recalibration on schedule; positive follow-up service noted.
Custom & Luxury Features
Infinity pools and luxury customization mentioned on website; reviewers cite attention to specific design preferences.
Pool Cleaning & Maintenance
Limited review evidence; warranty repairs and ongoing support mentioned but maintenance details sparse.
Pool Repair & Equipment
Jason responds within days for equipment issues; recalibration and repairs completed with detailed customer education.

How it compares

  • Rated 4.9 against a 4.53 average across the 172 swimming pool businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 89
Review volume 90
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
110
4
2
3
1
2
0
1
3

Common questions

How long does a new pool typically take to build?
Reviewers report projects completing in 8-14 weeks, often ahead of schedule. Sunset provides a detailed date schedule for each construction phase upfront.
What happens if there's a problem after the pool is installed?
Multiple reviews confirm the company honors warranty repairs and will service equipment beyond the warranty period at no charge if it's a defect.
Can Sunset customize the pool design to my preference?
Yes. Rob (Sales Manager) produces 3D renderings of custom designs. Reviewers cite custom marble decking and design palettes tailored to their specifications.
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Last updated 2026-08-27