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Infinity Custom Pools, Inc.

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 12 Google reviews · How we rank ›

4.7(12) 73 composite score See reviews on Google ✓ Google-verified
Deck BuilderCustom & Luxury FeaturesPool Design & ConstructionHot Tub Repair ServiceSwimming Pool ContractorSwimming PoolOutdoor Swimming Pool
Infinity Custom Pools, Inc.
Services
Deck Builder, Custom & Luxury Features, Pool Design & Construction
Reviews
12

What recent reviews say

Most customers report excellent service from start to finish: teams call back same day, named staff like Susan and Greg solve problems quickly, and the finished pools earn consistent praise. One significant complaint details a project that stalled over HOA approval for months, leading to dispute over a $10,400 deposit when the customer withdrew.

Praised for
  • responsive communication and follow-up
  • attentive to detail and custom work
  • quick resolution of questions
  • reasonable pricing
  • professional team throughout
Watch-outs
  • slow HOA approval process
  • unresponsive after disagreement
  • contract dispute and retained deposit
skilled-craftsmanshipresponsive-supportattentive-to-detailfair-pricingreliable-scheduling
Best for: Homeowners seeking custom pool design with reliable, responsive communication and hands-on team oversight.
Think twice if: Complex HOA approvals may require extended timelines; resolve scope and liability terms in writing upfront if circumstances change.

Strengths

  • Same-day or next-day field response
  • Named staff (Susan, Greg, Larry) follow up directly
  • Custom design with city approval on first submission (per one review)
  • Reasonable pricing relative to competitors

Worth knowing

  • Susan (office liaison) and Greg (field lead) frequently named for quick callbacks and problem-solving
  • Larry handles design consultation
  • Mike mentioned for pool work
  • One city permit submitted and approved on first attempt
  • Pool handrail installation also performed as secondary service
  • One dispute involved $10,400 deposit retained after customer withdrawal; company cited contract terms and claimed $11,000 in damages

What reviews say by service

Pool Design & Construction
Praised for attentive detail, city approvals on first submission, and professional design consultation.
Custom & Luxury Features
Customers report custom spas and water features exceeded expectations in quality and finish.
Hot Tub Repair Service
One review mentions integrated spa installation; limited specific feedback on repair or maintenance.
Deck Builder
One customer had pool handrail installed quickly with clean, sturdy workmanship.
Outdoor Swimming Pool
Finished pools consistently praised for quality, design, and backyard transformation.
Swimming Pool
Finished pools consistently praised for quality, design, and backyard transformation.

How it compares

  • Rated 4.7 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 71
Review volume 48
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
11
4
0
3
0
2
0
1
1

Common questions

How quickly does the team respond to questions during a build?
Most customers report same-day or next-day calls and field visits. One customer described getting a site visit the morning after an email.
What areas do you serve?
The business states it serves Cape Coral, Fort Myers, Lehigh Acres, Lee County, Sarasota County, Charlotte County, Manatee County, and Collier County.
Do you handle custom features like spas and water features?
Yes, the business lists custom pools, integrated spas, water features, lighting, and pool automation among its services.
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Last updated 2026-07-27