
Thaylon's Pools
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Southwest Pool Services responds quickly to pump and heater repairs in Fort Myers, with most customers calling them professional and affordable. One reviewer cautions that the company relies entirely on subcontractors rather than employees, marking up their work substantially, so comparing direct contractor quotes may save money.

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Most owners report premium finishes and hands-on support from sales staff like Don, Jason, and Jack, with follow-up training and first-month maintenance included. Yet parallel accounts describe months-long delays, incorrect installations (coping, plaster color, main drain placement), and unresponsive management when problems surface. The gap between positive and one-star reviews points to inconsistent project execution and accountability. Named personnel (Don, Jack, Zach, Nathan, Julio) receive consistent praise for professionalism and follow-through when engaged. However, delayed fixes, staff turnover mid-contract, and unresolved quality issues dominate recent one-star feedback. Reviewers cite the Fort Myers location specifically, with contrasting experiences even on similar pool builds.

Customers consistently describe Custom Pools by Design as exceptionally organized, transparent, and quick to complete work. From initial design through the final swim, the team communicates constantly and never misses a deadline. Brady, Thomas, Chris, Cara, Ross, and other named staff are praised individually for professionalism and responsiveness. Projects include pools, spas, decking, screen cages, and hardscape, often finished weeks or months ahead of schedule. The company honors multi-year estimates, provides complimentary post-completion maintenance, and subcontractors themselves rank it as the region's best.
Last updated 2026-07-27