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Premier Pools & Spas Fort Myers

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 55 Google reviews · How we rank ›

4.5(55) 73 composite score See reviews on Google ✓ Google-verified
Pool Remodeling & RenovationSwimming Pool ContractorDeck BuilderPool Repair & EquipmentPool Design & ConstructionCustom & Luxury FeaturesEmergency & Same-Day ServiceSwimming PoolOutdoor Swimming PoolHot Tub Repair Service
Premier Pools & Spas Fort Myers
Services
Pool Remodeling & Renovation, Swimming Pool Contractor, Deck Builder
Reviews
55

What recent reviews say

Most owners report premium finishes and hands-on support from sales staff like Don, Jason, and Jack, with follow-up training and first-month maintenance included. Yet parallel accounts describe months-long delays, incorrect installations (coping, plaster color, main drain placement), and unresponsive management when problems surface. The gap between positive and one-star reviews points to inconsistent project execution and accountability.

Named personnel (Don, Jack, Zach, Nathan, Julio) receive consistent praise for professionalism and follow-through when engaged. However, delayed fixes, staff turnover mid-contract, and unresolved quality issues dominate recent one-star feedback. Reviewers cite the Fort Myers location specifically, with contrasting experiences even on similar pool builds.

Praised for
  • named staff build trust
  • attentive project oversight
  • finish quality and design
  • responsive communication
  • first-month maintenance included
Watch-outs
  • severe project delays
  • communication breakdowns
  • workmanship errors not resolved
  • staff unresponsive after issues arise
skilled-craftsmanshipresponsive-supportattentive-to-detailmissed-deadlinespoor-communicationunresponsive-after-payment
Best for: Homeowners prioritizing design creativity and staff accessibility, willing to negotiate staff assignments.
Think twice if: Projects have experienced multi-month delays; unresolved defects and communication gaps have required escalation to ownership.

Strengths

  • Don, Jack, Jason, and Zach named as reliable contacts
  • month of maintenance and pool startup training included
  • electronic design and HOA support during permitting

Worth knowing

  • Salesperson Don Moorehead praised for design and availability
  • Project manager Jack handles scheduling and sub-coordination
  • Zach provides pool startup training and equipment maintenance
  • Nathan handles first-month chemical balancing for new pools
  • One-year follow-ups mentioned in recent reviews
  • First month of maintenance and equipment toolkit included
  • One-star review documents project 8+ months behind schedule with unaddressed workmanship (wrong coping, incorrect plaster color, off-center main drain)

What reviews say by service

Pool Design & Construction
Praised for electronic design and attention to vision, but delayed builds and unresolved defects reported.
Pool Remodeling & Renovation
Limited mention; one renovation project described successfully.
Deck Builder
Decking and tile finish quality praised; drainage and slope issues noted in one post-install follow-up.
Custom & Luxury Features
Fire features, lighting, water features listed; finishes and water feature installation praised in completed builds.
Hot Tub Repair Service
Spas and hot tubs offered; one startup issue (incorrect plaster color on spa) documented.
Swimming Pool
Multiple pool types delivered; quality finishes and design praised but construction delays and workmanship errors documented.

How it compares

  • Rated 4.5 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 67
Review volume 76
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
47
4
2
3
0
2
0
1
6

Common questions

Is maintenance and training included after installation?
Yes. The business provides one month of maintenance, equipment training via Zach, and includes a starter kit (pole, brush, hand vacuum, thermometer, net) with new pool builds.
What warranty or follow-up support is available?
Reviews mention several warranties included; one year after install, staff (Julio and Zach) have reached out to check on issues and perform free corrective work.
Which salespeople should I request?
Don Moorehead, Jason Kerwin, and Jason are named multiple times for attentiveness, design, and transparency. Requesting specific staff is encouraged.
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Last updated 2026-07-27