Most owners report premium finishes and hands-on support from sales staff like Don, Jason, and Jack, with follow-up training and first-month maintenance included. Yet parallel accounts describe months-long delays, incorrect installations (coping, plaster color, main drain placement), and unresponsive management when problems surface. The gap between positive and one-star reviews points to inconsistent project execution and accountability.
Named personnel (Don, Jack, Zach, Nathan, Julio) receive consistent praise for professionalism and follow-through when engaged. However, delayed fixes, staff turnover mid-contract, and unresolved quality issues dominate recent one-star feedback. Reviewers cite the Fort Myers location specifically, with contrasting experiences even on similar pool builds.
Homeowners consistently praise Key Screening for fair pricing, fast scheduling, and professional installations of pool cages and screen enclosures. Staff like Joe, Alec, and Henry deliver quality work on time, though one customer noted the crew's behavior on-site and wished for more proactive project updates from ownership.
Artesian delivers solid pool construction and ongoing support, backed by 46 years in business. Most reviewers praise technicians like Zac and project managers like Christian for going beyond the job: troubleshooting creatively, handling warranty repairs the next day, and staying reachable years later. A few customers hit communication breakdowns during builds, with unfinished work and delayed responsiveness, but the bulk report professional crews, on-budget delivery, and unwavering follow-up.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-27