26 low data
Thaylon's Pools
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Swimming Pool ContractorPool Design & ConstructionSwimming Pool
Custom Pools by Design
Pool Cleaning & MaintenancePool Remodeling & RenovationSwimming Pool ContractorPool Decking & HardscapeDeck BuilderPool Repair & EquipmentPool Design & ConstructionCustom & Luxury FeaturesEmergency & Same-Day ServiceSwimming PoolOutdoor Swimming PoolHot Tub Repair Service
- Services
- Pool Cleaning & Maintenance, Pool Remodeling & Renovation, Swimming Pool Contractor
- Reviews
- 86
What recent reviews say
Customers consistently describe Custom Pools by Design as exceptionally organized, transparent, and quick to complete work. From initial design through the final swim, the team communicates constantly and never misses a deadline.
Brady, Thomas, Chris, Cara, Ross, and other named staff are praised individually for professionalism and responsiveness. Projects include pools, spas, decking, screen cages, and hardscape, often finished weeks or months ahead of schedule. The company honors multi-year estimates, provides complimentary post-completion maintenance, and subcontractors themselves rank it as the region's best.
Praised for
- punctuality and schedule adherence
- skilled craftsmanship and attention to detail
- responsive communication and staff expertise
- project delivered on time or early
- fair pricing and honest sales approach
skilled-craftsmanshippunctualfair-pricingreliable-schedulingquality-materialsresponsive-supportcleanup-after-jobattentive-to-detaildurable-finish
Best for: homeowners and small businesses wanting a transparent, on-time pool build with hands-on project oversight
Strengths
- named specialists manage each phase (design, build, scheduling, startup)
- projects consistently finish ahead of schedule
- weekly communication and detailed timelines standard
- 30-day complimentary pool care after completion
Worth knowing
- Brady, Thomas, and Chris are named across multiple reviews as sales, design, and build specialists
- Cara manages scheduling and provides weekly updates; Ross handles startup and maintenance training
- 30 days complimentary pool cleaning and chemical service included after project completion
- business honors original estimates despite long delays between initial quote and construction start
- projects regularly complete 4-8 weeks ahead of original timeline
- subcontractors independently praise company as region's best
- over 2,000 pools completed in multiple decades per business website
What reviews say by service
- Pool Design & Construction
- reviewers praise thoughtful design, budget optimization, and honest sales without upselling
- Pool Remodeling & Renovation
- renovation work cited as equally excellent across multiple long-term customers
- Pool Decking & Hardscape
- paver and hardscape installations described as eye-catching and perfect in execution
- Custom & Luxury Features
- waterfalls, spas, fire features, and screen cages all praised for quality and integration
- Pool Repair & Equipment
- equipment repair and startup training mentioned positively by multiple customers
How it compares
- Rated 4.8 against a 4.49 average across the 178 swimming pool businesses listed here.
- Has more Google reviews than 85% of the businesses in this directory.
How we scored this
Scoring Method Star rating 82
Review volume 84
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30
Rating breakdown
5
78
4
3
3
2
2
1
1
2
Common questions
- How long does a typical pool build take?
- Most projects complete in 8-12 weeks. Many finish 4-8 weeks ahead of schedule. One customer's build with cage started mid-March and was swim-ready by early May.
- Do you offer support after the pool is built?
- Yes. Custom Pools provides 30 days of complimentary pool cleaning and chemical service, plus startup training from Ross on pool maintenance.
- Will you honor an estimate from years earlier?
- Yes. A customer received an updated build two years after their original quote and custom estimate was honored as originally quoted.
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