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Pearl Pools

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 18 Google reviews · How we rank ›

4.2(18) 66 composite score See reviews on Google ✓ Google-verified
Pool Remodeling & RenovationSwimming Pool ContractorDeck BuilderPool Design & ConstructionSwimming PoolOutdoor Swimming PoolHot Tub Repair ServicePool Repair & Equipment
Pearl Pools
Services
Pool Remodeling & Renovation, Swimming Pool Contractor, Deck Builder
Reviews
18

What recent reviews say

Hugo and Chelsea lead a team known for showing up on time, staying in touch throughout jobs, and delivering polished plaster finishes. They wrap decks, clean oversprays, and work weekends when needed. Two older complaints stand out: one about a worker's loud phone calls early morning, and another regarding the company's practice of sending registered lien-threat letters to all clients regardless of payment status.

Praised for
  • responsive communication
  • punctual and reliable
  • professional crew
  • attention to site cleanup
  • skilled plaster work
Watch-outs
  • disruptive job site behavior
  • threatening collection letters sent to all clients
punctualresponsive-supportskilled-craftsmanshipcleanup-after-jobpoor-communication
Best for: pool builders and homeowners wanting reliable plaster and deck work with consistent communication
Think twice if: the company's history of sending registered lien-threat letters to all clients, even after timely payment, created past friction

Strengths

  • Hugo and Chelsea's reputation for follow-through
  • weekend and early-morning availability
  • full job cleanup including overspray
  • five-year client retention with zero issues

Worth knowing

  • Hugo (superintendent) and Chelsea (operations) are the core team praised across multiple jobs
  • work includes plaster spray, acid wash, slate finishes, and marble decks
  • team wraps decks and cleans oversprayed plaster on-site before leaving
  • operate 7am starts and weekend availability
  • company claims 1984 founding and CPC1461299 certification
  • one project took extended time for permits and marble orders but finished to client satisfaction

What reviews say by service

Pool Remodeling & Renovation
plaster and resurfacing praised for quality and professional execution; deck renovation includes wrapping and cleanup
Pool Repair & Equipment
limited direct evidence; website lists equipment upgrades
Pool Design & Construction
work alongside pool builders; praised for coordination with superintendents
Hot Tub Repair Service
website lists spas but no review evidence of this service

How it compares

  • Rated 4.2 against a 4.48 average across the 143 pool remodeling & renovation businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 58
Review volume 56
Review recency 74
Review sentiment 57
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
2
3
0
2
0
1
3

Common questions

Do they work weekends?
Yes; multiple reviews mention weekend and early-morning starts (7am) including Sunday and Monday work.
Who leads the jobs?
Hugo (superintendent) and Chelsea (operations) are the primary contacts praised across projects for communication and reliability.
Do they serve the Naples area?
Their website lists Naples as a service area; they also serve Central Florida, Cape Coral, Gulf Coast, and Greater Atlanta.
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Last updated 2026-07-27