Do you service pools in the Heritage Greens area?

Yes. A customer in Heritage Greens reported service for multiple years, though recent service quality dropped.

Can you respond quickly if something goes wrong with my pool?

Yes, reviewers report fast response. The business has multiple technicians active in Naples, so someone is usually nearby.

How long has Plaster's been in business?

At least 20+ years. Long-term customers credit owners Eric and Brad for their experience and knowledge of the pool industry.

Plaster's Master Pool Services

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 37 Google reviews · How we rank ›

4.0(37) 60 composite score See reviews on Google

Pool Decking & HardscapePool Repair & EquipmentSwimming Pool ContractorPool Design & ConstructionPool Cleaning & MaintenanceSwimming PoolOutdoor Swimming PoolHot Tub Repair Service

Services: Pool Decking & Hardscape, Pool Repair & Equipment, Swimming Pool Contractor
Reviews: 37

What recent reviews say

Many customers stay for years because of skilled technicians like David and Alex who respond quickly and catch problems early. However, service dips unexpectedly, ownership is dismissive when complaints arise, and some drivers show little regard for neighborhood safety or property care.

Recent shift: Service quality dipped noticeably one year ago. Multiple complaints cite new problems (water levels, filter neglect, chemical imbalance) after years of satisfaction. Owner defensiveness during that period compounded customer frustration.

Praised for

skilled technicians (David, Alex praised by name)
reliable weekly service and quick response
long-term relationships and repeat customers
friendly and attentive staff
proactive about spotting issues

Watch-outs

poor owner communication and defensiveness
inconsistent service quality year-to-year
reckless driver behavior and respect for property
lack of attention to detail (water levels, filter cleanliness, chemicals)

skilled-craftsmanshippunctualresponsive-supportpoor-communicationmissed-deadlinesattentive-to-detailcleanup-after-job

Best for: Customers seeking reliable weekly maintenance who value technician skill over owner responsiveness.

Think twice if: Service quality has been uneven in the past year; owner communication issues when problems arise; driver conduct not always respectful.

Strengths

Technicians available across the Naples area for quick response
Long-standing relationships (20+ years with some clients)
Proactive maintenance catches issues before they escalate

Worth knowing

David Flores named as exceptionally dedicated technician
Alex mentioned for consistent pool care
Owners Eric and Brad named; years of service cited (20+)
Office staff member Skye noted for communication
Heritage Greens location mentioned in complaints
Chemical spills not cleaned up multiple times reported

What reviews say by service

Pool Cleaning & Maintenance: Reliable weekly cleaning and quick repairs when requested; recent complaints about water levels, filter cleanliness, and chemical balance oversight.
Pool Repair & Equipment: Technicians praised for spotting issues early and addressing them promptly; one customer reported missed detection of a coupling leak.
Hot Tub Repair Service: No review text clearly addresses hot tub service.
Pool Decking & Hardscape: No review text clearly addresses pool decking or hardscape.
Pool Design & Construction: No review text clearly addresses design or construction.
Swimming Pool Contractor: Long-term maintenance contracts praised; service consistency wavered in the past year.

How it compares

Rated 4 against a 4.49 average across the 178 swimming pool businesses listed here.
Has more Google reviews than 70% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 47

Review volume 69

Review recency 76

Review sentiment 50

Profile completeness 75

Verification 0

Rating breakdown

Common questions

Do you service pools in the Heritage Greens area?: Yes. A customer in Heritage Greens reported service for multiple years, though recent service quality dropped.
Can you respond quickly if something goes wrong with my pool?: Yes, reviewers report fast response. The business has multiple technicians active in Naples, so someone is usually nearby.
How long has Plaster's been in business?: At least 20+ years. Long-term customers credit owners Eric and Brad for their experience and knowledge of the pool industry.

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