42 low data
Professional Pool Subcontrs
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Custom & Luxury FeaturesPool Design & ConstructionPool Remodeling & Renovation
Phoenix Pools
Custom & Luxury FeaturesPool Design & ConstructionSwimming Pool ContractorPool Remodeling & RenovationPool Decking & HardscapeDeck BuilderEmergency & Same-Day ServiceHot Tub Repair ServiceSwimming PoolOutdoor Swimming PoolPool Repair & Equipment
- Services
- Custom & Luxury Features, Pool Design & Construction, Swimming Pool Contractor
- Reviews
- 17
What recent reviews say
Phoenix Pools earns 4.7 stars largely on skilled fiberglass pool work and long-term customer loyalty. One recent complaint about delayed salt system warranty repair and poor follow-up after a major hurricane-recovery project signals a service gap when handling ongoing customer needs post-sale.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- expert fiberglass pool knowledge
- responsive and honest staff
- professional workmanship and cleanup
- trusted relationships and family-like care
Watch-outs
- warranty repair delays
- unresponsive after large project spend
skilled-craftsmanshipresponsive-supportcleanup-after-jobwarranty-honored
Best for: fiberglass pool owners needing leak repair, resurfacing, or gel coating work
Think twice if: warranty repairs and follow-up calls may stall after major projects; verify timelines upfront
Strengths
- fiberglass pool specialists
- owner and staff known by name and history
- same-day and responsive service
- handle gel coating work few competitors offer
Worth knowing
- Stephanie and husband operate the business and lead sales consultations
- Steve provides on-site service calls
- Mary works in retail
- staff keeps customer records and track pool type and chemical usage patterns
- gel coating offered (rare service locally)
- hurricane recovery work on record
What reviews say by service
- Pool Repair & Equipment
- fiberglass leak and drain repairs praised; salt system warranty repair delayed and unresolved
- Pool Remodeling & Renovation
- fiberglass resurfacing and gel coating highly rated
- Custom & Luxury Features
- gel coating work done well and rarely available
How it compares
- Rated 4.7 against a 4.53 average across the 172 swimming pool businesses listed here.
- Has more Google reviews than 54% of the businesses in this directory.
How we scored this
Scoring Method Star rating 73
Review volume 55
Review recency 56
Review sentiment 59
Profile completeness 75
Verification 0
Rating breakdown
5
15
4
1
3
0
2
0
1
1
Common questions
- Do you work on fiberglass pools?
- Yes. Reviewers call Phoenix Pools the most knowledgeable about fiberglass pools in Naples. Services include leak repair, resurfacing, and gel coating.
- How do I reach someone if I have a problem after work is done?
- Responsiveness is a strength, but one 2024 review reports warranty repair calls went unanswered after April. Confirm warranty terms and response times before signing.
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Pool Repair & EquipmentPool Cleaning & MaintenanceHot Tub Repair Service