Pinnacle delivers strong construction work and design, with standout staff like Amber, Mallory, and Leonel earning consistent praise during active projects. Once jobs finish and issues arise, the company becomes difficult to reach, misses appointments without notice, and resists warranty claims. Reviewers report repeated no-shows, unreturned calls, and hostile customer service on the phone, creating a pattern of excellent front-end experience followed by abandonment.
Recent shift: Complaint pattern consistent across 2+ years; no improvement trend visible. Recent one-star reviews (1 week ago) echo same no-show and communication issues as older reviews (2 years ago).
Buyers report fast, hassle-free installation and helpful advice during purchase. Mike Randall stands out for clear communication and product knowledge, with no pressure tactics mentioned across reviews.
Review evidence is limited. Their website lists credentials including ASLA and IIDA certifications, and claims to serve Naples. No customer review text available to assess service quality or specific outcomes.
Pool Troopers earns strong marks for fast turnaround on emergency calls and straightforward pool maintenance. Technicians like Sara and Edwardo consistently earn praise for their skill and customer rapport, with filter cleaning and heater installations handled at rates customers find fair.
Last updated 2026-08-27