Naples Pool Contractor Guide
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Pinnacle USA, Inc.

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 54 Google reviews · How we rank ›

3.3(54) 57 composite score See reviews on Google ✓ Google-verified
Pool Decking & HardscapeDeck BuilderPool Cleaning & MaintenancePool Design & ConstructionPool Repair & EquipmentSwimming Pool ContractorPool Remodeling & RenovationHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool
Pinnacle USA, Inc.
Services
Pool Decking & Hardscape, Deck Builder, Pool Cleaning & Maintenance
Reviews
54

What recent reviews say

Pinnacle delivers attractive pools with engaged designers like Mallory and project supervisors like Leonel who stay responsive during construction. Once the build finishes and bills are paid, reviewers struggle: warranty claims go unanswered, scheduled service visits don't happen, and staff stop returning calls. The split is stark: those mid-project praise crews and communication; those seeking post-sale help report being ghosted for weeks or longer.

Praised for
  • responsive project managers and designers
  • high-quality construction when delivered
  • good communication during active projects
  • professionalism of crews on-site
Watch-outs
  • no-shows and failure to return calls
  • warranty service abandoned after payment
  • poor post-sale communication and follow-up
  • rude or dismissive staff interactions
  • avoidance of warranty obligations
skilled-craftsmanshipresponsive-supportpoor-communicationmissed-deadlinesunresponsive-after-paymentwarranty-honored
Best for: Buyers who will manage close contact during the build phase and expect to hire other contractors for warranty repairs.
Think twice if: Your pool has defects after handoff or you will need prompt post-warranty service: warranty claims go ignored for weeks, missed appointments without notice, and calls often go unreturned.

Strengths

  • Designers and supervisors praised for communication during builds
  • Skilled construction crews deliver finished pools customers are happy with
  • Multi-service offering: design, construction, equipment, and lighting upgrades

Worth knowing

  • Designers Mallory and Amber Prittz noted for responsiveness during projects
  • Project supervisors Leonel and Stephen V praised for professionalism
  • Multiple reviewers report month-long gaps waiting for warranty service
  • One-year warranty stated by reviewers as standard but reportedly not honored
  • Service call fees mentioned at $275 for evaluation visits

What reviews say by service

Pool Design & Construction
Designers create attractive pools and communicate well during build; construction crews professional and skilled.
Pool Repair & Equipment
Post-sale repair requests go unanswered; warranty work is avoided or heavily delayed.
Pool Remodeling & Renovation
Limited evidence; one review mentions renovation services but no detail on quality or timeliness.
Hot Tub Repair Service
Limited evidence; website lists spa services but reviews do not clearly speak to repair or maintenance after sale.

How it compares

  • Rated 3.3 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 12
Review volume 76
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
27
4
2
3
3
2
2
1
20

Common questions

Who should I ask for during the design phase?
Reviewers name Mallory and Amber Prittz as responsive designers who answer emails within an hour and provide detailed guidance on pool size, shape, and features.
What happens if my pool has a problem after completion?
Multiple reviewers report warranty service is slow or unavailable. One review describes a month-long wait with missed appointments and no-call no-shows. Another mentions a $275 service call fee just to evaluate problems.
Do they build pools sold by builders like Lennar?
Yes; several reviewers purchased homes with Pinnacle pools through Lennar in Fort Myers and have had warranty and service issues.
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Last updated 2026-07-27