Reviewers consistently praise the technicians for knowledge, professionalism, and attentiveness to detail. Jack Inzerillo and owner Robert earn high marks for responsiveness and problem-solving on complex jobs. Work quality on liner replacement, tile installation, and pump repairs draws strong recognition.
Service delivery varies significantly. Multiple reviewers over 12 years report excellent ongoing maintenance and leak detection where others had failed. However, two detailed complaints from a paver and pool renovation project cite miscommunication between crew members (Jack and Matt), incorrect material measurements, timeline changes, and unresponsive follow-up despite the owner's attempt to resolve it.
Chris and his technicians, including Andrew and Kyle, earn consistent praise for solving pool problems fast and staying engaged until the job is done. One customer switched from a larger competitor after Transparent cleared a stubborn green pool issue within two weeks through multiple visits and owner-led troubleshooting.
Reviewers consistently report smooth projects from first contact through completion. Bahama Pools answers calls with live staff, meets timelines, and sends updates during work. Named team members (Danny, Shelia, Jim) handle both new builds and refinishes with visible care for site cleanliness and quality finishes. Post-job support includes help with upgrades and damage repairs years later.
Tropical Pools & Screens delivers strong execution on pool builds in Naples and Fort Myers, with owners and staff regularly on site and responsive to client concerns. Design consultation, permit handling, and daily cleanup are consistent strengths, though one reviewer reported a year-long project that failed inspection.
Last updated 2026-07-27