Reviewers consistently experience professionalism from owner Danny and his crew, with quick responses, on-time work, and spotless job sites. Pool builds, refinishes, and repairs are executed to high standards, with named staff like Shelia and Jim guiding customers through design and payment stages that spread cost across project milestones.
Chris and his technicians, including Andrew and Kyle, earn consistent praise for solving pool problems fast and staying engaged until the job is done. One customer switched from a larger competitor after Transparent cleared a stubborn green pool issue within two weeks through multiple visits and owner-led troubleshooting.
Long-term clients consistently report efficient service from named technicians and a team that remembers their names. Owners Jack and Robert are frequently praised for responsiveness and honest dealings on complex renovations. Leak detection and major remodels receive particular recognition for quality execution and fair pricing. Two multi-issue reviews detail frustration with paver settling, miscommunication between field staff (especially Matt), and pricing changes mid-project. These appear isolated but suggest coordination gaps on larger hardscape jobs. Routine maintenance and supply visits earn steady five-star feedback.
Tropical Pools & Screens earns strong marks for design expertise, team professionalism, and daily site care from most reviewers. Named staff (Helen, Karla, Bruno, Raydel) consistently praised for knowledge and responsiveness. One complaint flagged a year-long timeline and unresolved inspection; one recent visit found the business closed during posted hours.
Last updated 2026-08-27