Blue Water Pools consistently wins praise for hands-on ownership, weekly reliability, and speedy crisis management. Sandra, Gabby, Mitch and the team shine during renovations (delivering under timeline) and repairs (technicians like Christian arrive next-day). However, a cluster of recent complaints flags serious maintenance problems: pools left dirty, filters ignored, water bills soaring from unmonitored equipment failures, and instances of no-shows despite charges.
The gap appears to grow when juggling multiple Airbnb accounts or low-priority maintenance contracts. Strong on new builds and owner-occupied pools; weaker on sustained care for remote or volume clients.
Two clients experienced excellent renovation work and praised Jerry's 30-year track record, but four reviewers reported faulty workmanship, refused corrections, and disputes that escalated to legal action and DBPR complaints. The stark divide suggests quality depends heavily on the specific job or crew assigned.
Several long-term customers praise Taylor, Gina, and Chance for keeping pools clean, balanced, and well-maintained with expert knowledge and prompt updates. However, reviews flag serious gaps: one technician drained a pool without permission, another incident with Pool RX chemical staining went unresolved, and customers report cancellations charged in full and unanswered complaints, undermining trust despite standout individual staff.
Richard and his team earn a perfect 5-star average across 36 reviews by treating emergencies like routine calls. They arrive the same day for urgent jobs, fix what others missed, and explain every step so you understand what you are paying for. Equipment upgrades, pool remodels, resurfacing, and automation fixes are their bread and butter. Richard does the estimates himself and follows through personally on complex work. Reviewers consistently note he does not push products you don't need and prices fairly compared to competitors.
Last updated 2026-07-27