Skipper Pools delivers strong workmanship and honest pricing when they are responsive, but a sharp split in recent reviews reveals systemic communication breakdown. Multiple customers report unanswered calls, full voicemails, and abandoned projects, while older reviews from engaged clients praise Craig's team for thorough execution and accessibility. The most concerning pattern involves unresolved leaks after completion and warranty disputes.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: A sharp decline in responsiveness over the past 2-3 years; one-star reviews dominate recent contact attempts (within one week), while five-star feedback is concentrated 5-9 years ago when Craig's team was directly accessible.
Pool Cleaners Express delivers consistent weekly cleaning for most customers, with strong five-star reviews praising Fernando and team responsiveness. However, negative reviews reveal recurring gaps: language barriers with some technicians, slow or dismissive management responses to complaints, and occasional missed appointments or incomplete work.
Two customer groups emerged. Loyal clients praise quick emergency repairs (hurricane cleanup, pump replacement), responsive texting, and consistent weekly maintenance. Others report serious issues: cancellations ignored with ongoing charges, algae problems blamed on negligence, incomplete jobs with months of non-response, and contentious interactions over quality.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-07-27