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San Juan Custom Pools & Spas

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 47 Google reviews · How we rank ›

4.5(47) 72 low data composite score See reviews on Google ✓ Google-verified
Swimming Pool ContractorDeck BuilderPool Design & ConstructionCustom & Luxury FeaturesHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool
San Juan Custom Pools & Spas
Services
Swimming Pool Contractor, Deck Builder, Pool Design & Construction
Reviews
47

What recent reviews say

Most reviewers describe polished pool and spa builds with strong design input and long-term follow-up support. Some cite responsiveness issues during initial contact, and a small number felt overcharged or experienced job-site damage complaints.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive to questions and calls
  • design expertise and attention to detail
  • quality craftsmanship and finishes
  • responsive to post-install issues
Watch-outs
  • high prices
  • slow scheduling and response times
  • property damage and lack of site courtesy
skilled-craftsmanshipdesign-creativityquality-materialsresponsive-supportoverpricedpoor-communicationmissed-deadlinesattentive-to-detail
Best for: Homeowners seeking custom design with premium finishes willing to wait for consultation slots
Think twice if: Higher cost tier; initial scheduling can be slow; property damage concerns noted in some reviews

Strengths

  • Design-led approach with owner involvement
  • Long-term support and after-sale problem-solving
  • Complete project coordination including hardscape and landscaping

Worth knowing

  • Owner Kris known for design consultation and attention to detail
  • Staff named in reviews include Diane, Jeff, Dave, and Robin
  • Projects include scope coordination beyond pools (sod, sprinklers, paver decks, screen enclosures)
  • One review notes owner followed up six years post-install to resolve chemical balance issue
  • One review documented property damage (ruts, grass damage, trash left on site) and neighbour noise complaints

What reviews say by service

Pool Design & Construction
Owners and staff praised for design creativity and handling difficult yards; 5-month timeline typical for full scope including deck and screen
Pool Remodeling & Renovation
Long-term support documented; one reviewer noted owner stepped in six years post-install to resolve chemical issues another company caused
Custom & Luxury Features
Water features (waterfalls, deck jets, fountains, fire bowls) listed as services; reviewed pools described as 'stunning' and 'one of a kind'
Pool Decking & Hardscape
Paver deck work coordinated within larger projects; one complaint about property damage during deck work

How it compares

  • Rated 4.5 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 67
Review volume 73
Review recency 81
Review sentiment 57
Profile completeness 100
Verification 30

Rating breakdown

5
40
4
1
3
1
2
0
1
5

Common questions

How long does a typical pool build take?
Approximately 5 months for a full project including pool, paver deck, and screen enclosure, though timeline varies by scope.
How soon can I schedule a design consultation?
Initial consultations may have wait times up to a month, though the company may accelerate scheduling if cancellations occur.
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Last updated 2026-07-27