Back Bay Pools earns consistent praise for skilled renovation and construction work, with owners Mike, Gina, and Josh earning repeat mentions for honesty and clear communication. Most reviewers highlight fair pricing, punctual crews, and detailed attention to finishing work. Two negative reviews cite unprofessional conduct during a service call and failure to send a quoted estimate after a screen repair inquiry, suggesting inconsistency in customer service reliability.
Most reviewers describe polished pool and spa builds with strong design input and long-term follow-up support. Some cite responsiveness issues during initial contact, and a small number felt overcharged or experienced job-site damage complaints.
Most customers build pools here and come away genuinely happy, praising the speed of work, professional team attitude, and attention to detail. The one sharp exception: a lengthy complaint about poor coordination, dropped communication, defective equipment left unresolved, and disrespectful handling of legitimate concerns during the build process, followed by payment processing confusion months later. Quality and responsiveness dominate the typical experience, though a small subset of customers report feeling unsupported during the actual construction phase and frustrated by the company's approach to problem-solving. Post-installation support appears strong; equipment issues get fixed quickly once reported.
All six reviewers gave five stars, consistently praising Luis and his team for smooth, professional pool and deck work delivered on time with strong attention to detail. Communication was frequent, the process felt stress-free, and results exceeded expectations across custom pools, home construction, and outdoor living spaces.
Last updated 2026-08-27