Back Bay Pools earned strong marks for transforming older pools into like-new finishes ahead of schedule, with owners Mike and Gina consistently credited for patient guidance through resurfacing and renovation. Two one-star reviews flag a tense crew arrival and a missed quote follow-up, outliers in an otherwise consistent record of professional crews, honest pricing, and willingness to address complex repairs others declined.
Most reviewers describe polished pool and spa builds with strong design input and long-term follow-up support. Some cite responsiveness issues during initial contact, and a small number felt overcharged or experienced job-site damage complaints.
Reviewers consistently report that Bxpoke executes large projects on an unusually tight timeline while maintaining quality and keeping the site clean throughout. The owners (Miguel and May) personally manage communication, and the crew treats properties with care; one pool of 25 x 17 meters was completed in one month and eleven days, faster than its own permit process. Staff stay organized through every phase, from excavation to finishes, and respond quickly to post-installation issues. Reviewers often mention specific names like Albert and May as standout team members. The experience feels stress-free despite the project's scale, and the company follows through on commitments rather than backing away after payment.
All six reviewers gave five stars, consistently praising Luis and his team for smooth, professional pool and deck work delivered on time with strong attention to detail. Communication was frequent, the process felt stress-free, and results exceeded expectations across custom pools, home construction, and outdoor living spaces.
Last updated 2026-07-27