Jackson Pools, Inc.
Jackson Pools has earned consistent high marks for clear communication and on-time delivery. Project managers like Dane, Cody, and Kermit Jr. keep homeowners updated throughout the 90-day build cycle, often providing access to live progress schedules. The team's craftsmanship draws praise, and staff follow up with pool school and equipment training after handoff. Two significant complaints surface: one customer's pool interior discolored after one year due to poor startup procedure, and another faced a complete resurfacing and months of non-use after a problematic initial fill. Both customers report difficulty reaching their project manager when issues arose post-completion, though most reviews highlight Jackson's willingness to stand behind work and address concerns promptly.
