Naples Pool Contractor Guide
Menu
Request a quote

Jackson Pools, Inc.

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 159 Google reviews · How we rank ›

4.9(159) 87 composite score See reviews on Google ✓ Google-verified
Pool Remodeling & RenovationSwimming Pool ContractorPool Decking & HardscapeDeck BuilderPool Repair & EquipmentPool Design & ConstructionCustom & Luxury FeaturesEmergency & Same-Day ServiceHot Tub Repair ServiceSwimming PoolOutdoor Swimming Pool
Jackson Pools, Inc.
Services
Pool Remodeling & Renovation, Swimming Pool Contractor, Pool Decking & Hardscape
Reviews
159

What recent reviews say

Jackson Pools has earned consistent high marks for clear communication and on-time delivery. Project managers like Dane, Cody, and Kermit Jr. keep homeowners updated throughout the 90-day build cycle, often providing access to live progress schedules. The team's craftsmanship draws praise, and staff follow up with pool school and equipment training after handoff. Two significant complaints surface: one customer's pool interior discolored after one year due to poor startup procedure, and another faced a complete resurfacing and months of non-use after a problematic initial fill. Both customers report difficulty reaching their project manager when issues arose post-completion, though most reviews highlight Jackson's willingness to stand behind work and address concerns promptly.

Praised for
  • responsive, proactive project managers keep clients informed
  • consistently deliver on timeline (typically 90 days)
  • skilled craftsmanship and attention to detail
  • strong leadership and accountability; follow-up after completion
Watch-outs
  • pool finish discoloration and startup issues (mineral stains)
  • unresponsive after problems emerge
  • warranty/aftercare inconsistent for some customers
skilled-craftsmanshippunctualreliable-schedulingresponsive-supportattentive-to-detailquality-materials
Best for: homeowners seeking a full-service builder with clear communication and hands-on project oversight
Think twice if: startup procedures and interior finishes need vetting; post-project responsiveness has been inconsistent for some customers facing issues

Strengths

  • 90-day typical completion with live progress access
  • named project managers assigned throughout (Cody, Dane, Kermit Jr.)
  • pool school and equipment training included at handoff
  • follow-up support and willingness to address post-completion issues

Worth knowing

  • Project managers Dane, Cody, Kermit Jr., and Reid assigned and named by customers
  • 90-day typical delivery (documented in three separate reviews)
  • Chuck Quackenbush provides final pool school training and equipment walk-through
  • Display pool on-site for customer viewing mentioned by one reviewer
  • One customer reports complete pool resurfacing required after poor startup; another reports interior discoloration after one year

What reviews say by service

Pool Design & Construction
Design clarity praised; one customer reports fast turnaround on plans. Startup procedure criticized for causing discoloration and resurfacing in two separate cases.
Pool Remodeling & Renovation
Renovations listed and available but limited review detail.
Pool Decking & Hardscape
Decking work mentioned as part of larger projects; one customer praised crew for keeping property clean during install.
Pool Repair & Equipment
Chuck Quackenbush provides training and parts ordering; team addresses equipment issues post-completion.
Custom & Luxury Features
Waterfalls, rockscapes, and luxury finishes praised as beautiful and well-executed.
Hot Tub Repair Service
Spa included in new builds; limited repair-specific feedback.

How it compares

  • Rated 4.9 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 90
Review volume 96
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
151
4
3
3
1
2
1
1
3

Common questions

How long does a typical pool build take?
Most customers report 90 days from start to finish, documented across multiple reviews.
What happens after the pool is completed?
Chuck Quackenbush provides pool school training on equipment and automation. The team follows up with questions and can address issues, though responsiveness varies if problems arise after the first few months.
Can I see an example of their work?
The business operates a display pool on-site that customers can visit before signing a contract.
Request a quote

Similar swimming pool contractors nearby

A&E Pools, Llc
81

A&E Pools, Llc

4.8(48)✓ Google-verified

Families and homeowners consistently report smooth, well-managed pool builds that stay on schedule. Ely and crew handle permitting, walk clients through material choices, and remain accessible throughout projects. One scheduling mishap soured an initial contact, but the company apologized privately. A&E Pools handles everything from new construction to renovation and maintenance in-house: gunite resurfacing, paver work, cages, decking, spas, and landscape integration. Pricing is described as fair and competitive; staff are honest about budget options. Quality finishes and thoughtful design choices earn repeat customers and neighborhood referrals.

Pool Cleaning & MaintenancePool Remodeling & RenovationSwimming Pool Contractor
View profile
Superior Pools Of Southwest Florida
88

Superior Pools Of Southwest Florida

4.8(113)✓ Google-verified

Owners consistently report smooth builds completed on schedule by a crew that treats properties with care and stays in touch throughout. Michael handles design with attention to needs; Ben and construction teams execute flawlessly; Wes provides hands-on pool school and ongoing support. Weekly emails, same-day responses, and meticulous attention keep customers confident.

Pool Remodeling & RenovationSwimming Pool ContractorPool Decking & Hardscape
View profile
Superior Surfacing
90

Superior Surfacing

4.9(116)✓ Google-verifiedPublishes prices

The experience is consistent across every review: staff and owner Jason treat each step as a partnership. Katy, Tiffany, and Manny are named repeatedly for patience with color choices, walking through costs upfront, and showing up on time. The Resilion product itself gets constant praise for durability (one customer's deck survived Hurricane Ian and a full retile without failing) and comfort (soft underfoot, non-slip surface). Installation crews work clean and efficient, leaving the site organized each day. Customers consistently report the finished deck exceeds their expectations, and several mention adding glitter to custom colors for extra visual pop. Over two decades in business, the company backs its work-one customer had Superior return years later to seamlessly repair and blend a perimeter that had been disturbed when a pool cage was reinstalled.

Pool Decking & HardscapeDeck BuilderHot Tub Repair Service
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-27