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Jackson Pools, Inc.

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 160 Google reviews · How we rank ›

4.9(160) 87 composite score See reviews on Google ✓ Google-verified
Pool Design & ConstructionCustom & Luxury FeaturesSwimming Pool ContractorEmergency & Same-Day ServicePool Repair & EquipmentPool Remodeling & RenovationHot Tub Repair ServiceDeck BuilderPool Decking & HardscapeSwimming PoolOutdoor Swimming Pool
Jackson Pools, Inc.
Services
Pool Design & Construction, Custom & Luxury Features, Swimming Pool Contractor
Reviews
160

What recent reviews say

Jackson Pools delivers finished pools that meet or exceed design expectations, with most customers praising named project managers like Cody and Dane for keeping them informed at every stage. The team answers questions after hours and weekends, treats neighbors with respect during construction, and sends staff like Chuck for follow-up maintenance without delay. However, two reviews flagged startup issues and discoloration within a year, with one customer reporting the company became unresponsive when warranty questions arose; another cited a full pool resurfacing needed months into ownership, suggesting inconsistency in either installation protocol or follow-through on problem resolution.

Named technicians like Reid, Kermit, Mike Bell, and Chuck are cited for specific strengths: Reid for honest design without upsell, Kermit for keeping clients informed through the full build, and Chuck for detailed equipment training and rapid service calls. Most builds take around 90 days. The company lists 40 years in business, holds CPC022504 license, and is affiliated with the National Spa and Pool Institute and Association of Pool and Spa Professionals, serving Naples, Southwest Florida, Sarasota, and St. Petersburg.

Recent shift: One 2-star review with an update flagged a shift from praise mid-project to frustration one year later when discoloration occurred and the company stopped responding to calls; this suggests possible deterioration in after-sale support for warranty claims.

Praised for
  • responsive project management
  • skilled staff and attention to detail
  • clear communication throughout build
  • reliable follow-up after completion
Watch-outs
  • poor startup process and pool discoloration
  • unresponsive after job completion in dispute cases
  • surface resurfacing required shortly after build
skilled-craftsmanshipresponsive-supportpunctualreliable-schedulingattentive-to-detailcleanup-after-jobpoor-communication
Best for: Homeowners seeking a transparent, communicative pool contractor willing to build on their timeline over cutting corners.
Think twice if: You expect extensive post-project support if issues arise months later; two reviews reported unresponsiveness and startup failures requiring resurfacing within the first year.

Strengths

  • Named project managers stay in touch through build and after
  • Transparent design process without high-pressure upsells
  • Consistently completes builds in approximately 90 days
  • In-house pool model available to tour before committing

Worth knowing

  • Cody (project manager) manages full build and answers after-hours questions
  • Reid Banish (salesman) avoids upsell and is realistic about timelines
  • Mike Bell (salesman) noted for knowledge and low-pressure approach
  • Kermit Jr. guides design process and keeps clients informed
  • Chuck Quackenbush (technician) provides equipment training, pool school, and maintenance calls
  • Roberta (maintenance staff) makes same-day service calls for pool diagnostics
  • One customer had pool resurfaced 7 months in due to startup issues
  • Another customer's pool discolored after 1 year; pool startup handled by contractor sent one time only

What reviews say by service

Pool Design & Construction
Reviewers consistently praise clean design process, timely completion around 90 days, and quality of finished work; one resurfaced pool within 7 months and another discolored within a year raised concern.
Custom & Luxury Features
Backyard resort pools with waterfalls and rockscapes noted as beautiful and transforming properties; no negative feedback on luxury features themselves.
Pool Cleaning & Maintenance
Same-day maintenance calls praised for speed and staff knowledge; Roberta's visit one day after initial call impressed customers.
Pool Repair & Equipment
Equipment training and repairs handled well by Chuck; one customer noted startup process assigned to external contractor, which correlates with later discoloration problems.
Pool Remodeling & Renovation
No detailed renovation work described in reviews; services listed on website but not directly evidenced in review text.
Hot Tub Repair Service
Spa mentioned as part of full builds; no specific repair or maintenance experience described.

How it compares

  • Rated 4.9 against a 4.53 average across the 172 swimming pool businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 90
Review volume 96
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
152
4
3
3
1
2
1
1
3

Common questions

How long does a pool build typically take?
Most builds take about 90 days from start to finish, though one customer reported Reid was realistic about timelines and did not over-promise on schedules.
Can I see a finished pool before I commit?
Yes. The company has an actual pool on site that customers can tour to see the work and design options.
Do they answer questions after the pool is built?
Most customers report yes; staff like Chuck provide equipment training during final walk-through and respond to post-completion questions. However, two reviews note the company became unresponsive when warranty issues surfaced months later.
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Last updated 2026-08-27