Most reviewers praise Pool and Deck Concepts for responsive staff, smart design choices, and solid finishing work, with several naming specific project managers like Belin Molina for their reliability and attentiveness. One major complaint details a $50,000+ pool deck and spa renovation with dissolving stone, missed timelines, chipped pavers left in place, staff changes mid-job, and refusal to help after the eight-month warranty expired. The pattern suggests strong execution early on but inconsistent accountability for material failures and schedule commitments.
All three reviews are five-star. Pool stays visibly clean week to week. Owners send weekly emails with chemistry reports and photos, and take care in every interaction.
All 10 reviews award five stars. Reviewers praise design expertise, fair pricing, and the ability to transform outdoor spaces into daily-use features. Rob, Sarah, and their team guide clients through each phase and stand behind finished work for years.
Marni guides clients through design with patient listening, while Mike steers construction with daily updates and accessibility. Roy and Greg handle post-completion repairs without hesitation, often at no charge. Teams manage full scope from removal and land prep through pool, spa, decking, and cage, delivering finished work that reviewers call beautiful and well-detailed. One customer recovered a half-finished hole-in-ground left by a failed competitor; Nassau completed it flawlessly. Another praised tile-matching that seemed impossible due to sun fading. A commercial partnership describes Nassau as the only Southwest Florida firm capable of handling projects of any size, calling staff skilled and trustworthy across office and crews.
Last updated 2026-07-27