Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Two clients experienced excellent renovation work and praised Jerry's 30-year track record, but four reviewers reported faulty workmanship, refused corrections, and disputes that escalated to legal action and DBPR complaints. The stark divide suggests quality depends heavily on the specific job or crew assigned.
Brett and Roberto lead most builds with clear communication and attention to detail; Roberto especially earns consistent praise for listening and transparency. Josh handles maintenance calls reliably and on schedule. Yet one detailed complaint describes rude salespeople, poor grout work, premature leaks, and owner misconduct on-site-a stark departure from the positive majority. Most crews deliver clean installations and stand behind their work years later, as shown by tile replacement that preserved original plaster. Pricing generally lands as fair. The one negative review flags operational inconsistency: professionalism varies sharply between project managers and field teams.
Palazzo delivers custom pools and outdoor living spaces with staff who stay present throughout the project. Charles, Ron, Fran, and Jeff are named repeatedly for professionalism, answering calls and texts promptly, and catching problems before they compound. Most jobs finish on time and on budget; reviewers emphasize communication as the standout difference. One reviewer chose Palazzo after interviewing seven competitors, citing honest apples-to-apples pricing and superior product justification. Another noted custom paver designs maximizing small spaces. The company handles full renovations (resurfacing, re-tiling, paver work, screen enclosures) alongside new construction and repair work like pool lights and filtration systems.
Last updated 2026-07-27