Both reviews report severe payment failures and incomplete work. The first describes a nine-month stall with no permit submissions and red-flag deposit structures; the second details 19 months of delays, $45,000 in extra finishing costs, and the owner blocking the client after spending the full contract amount.
Based on limited recent reviews, so treat this as low-confidence.
All 15 reviews are five-star. Customers consistently praise Lance and Mike for deep pool knowledge, quick problem-solving, and honest recommendations without upselling. Work spans complete builds and emergency repairs, delivered on time and at fair rates.
Pool and Deck Concepts has operated for over 20 years in Southwest Florida and North Carolina. Review evidence is limited, so detail on staff performance or specific outcomes is not available.
From design to handoff, every phase moves on schedule with staff who know their work and stay accessible. Installers Eddie and the sales team tailor designs to tight spaces or permit delays, then Mike runs final walkthrough and stays reachable for months to handle grout lines, equipment checks, and warranty questions. All 19 reviewers named the experience end-to-end: Joshua sets timelines at the start, Kimberly coordinates permits and paperwork behind the scenes, and the site crew finishes ahead of estimates. Families report pools built in five to six weeks, transforming backyards while the company tracks punch-list items and arranges ongoing maintenance partnerships after handoff.
Last updated 2026-07-27