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Celebrity Pool and Spa

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 24 Google reviews · How we rank ›

4.3(24) 68 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Pool Design & ConstructionPool Remodeling & RenovationCustom & Luxury FeaturesEmergency & Same-Day ServicePool Repair & EquipmentSwimming Pool ContractorHot Tub Repair ServiceDeck BuilderSwimming PoolOutdoor Swimming PoolPool Decking & Hardscape
Celebrity Pool and Spa
Services
Pool Design & Construction, Pool Remodeling & Renovation, Custom & Luxury Features
Reviews
24

What recent reviews say

Most recent reviewers praise Celebrity Pools for attentive design, timely work, and responsive ownership, particularly Shane. Older complaints center on communication lapses during design phases, subcontractor quality issues, and warranty disputes that left customers frustrated.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Recent five-star reviews (within 2 years) focus on on-time delivery and design quality. Older one-star reviews (3-5 years ago) centered on communication, subcontractor management, and schedule delays. Most recent review (6 hours ago) reiterates reliability and on-time performance.

Praised for
  • responsive communication and availability
  • skilled design and construction
  • attention to detail and professionalism
  • on-time delivery
  • strong personal relationships with owner
Watch-outs
  • unresponsive to design inquiries
  • warranty disputes and delayed repairs
  • inexperienced subcontractors
  • schedule delays and poor project management
  • lack of communication during construction
punctualskilled-craftsmanshipresponsive-supportattentive-to-detailpoor-communicationmissed-deadlineswarranty-honored
Best for: Homeowners wanting direct owner involvement and custom luxury pools in Southwest Florida
Think twice if: Review early communication carefully; some past inquiries went unresponded to. Warranty claims have been disputed in the past.

Strengths

  • Owner answers calls directly
  • Custom luxury design and features
  • Emergency same-day service available
  • Hands-on personal involvement

Worth knowing

  • Owner Shane answers calls directly, available nights and weekends
  • Team members Adrian and Israel named in positive reviews
  • One-day emergency spillway replacement documented
  • Tile and plaster renovation, marble decks, waterfall features, remote-controlled pool and hot tub systems mentioned
  • 6-month satisfaction milestone noted post-installation
  • Warranty issues raised in 2021 complaint (owner withheld coverage 7 months in)

What reviews say by service

Pool Design & Construction
Praised for custom design and timely builds; one early design inquiry went unresponded
Pool Remodeling & Renovation
Strong marks for tile, plaster, and spillway work; one large renovation delayed 9 months with subcontractor quality issues
Custom & Luxury Features
Reviewers love remote-controlled systems, waterfall features, and color-changing pools
Emergency & Same-Day Service
One reviewer credits them for same-day spillway replacement when others refused
Pool Repair & Equipment
Mixed: responsive emergency service, but warranty disputes and misdiagnosis by phone documented
Hot Tub Repair Service
Remote-control hot tub features praised; no separate service complaints

How it compares

  • Rated 4.3 against a 4.53 average across the 172 swimming pool businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 61
Review volume 61
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
0
3
0
2
0
1
4

Common questions

Can I speak to the owner directly?
Yes. Reviewers report Shane answers calls directly, even nights and weekends.
Do you offer emergency repairs?
Yes. One reviewer documented a same-day spillway replacement when other companies would not respond.
What is your service area?
Their website lists Naples, Estero, Bonita Springs, and Fort Myers.
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Last updated 2026-08-27