Both five-star reviews from five years ago describe same-day pump repair and cleaning with courteous staff who explained the work clearly. Limited recent review data.
Based on limited recent reviews, so treat this as low-confidence.
All four Google reviews rate Serenity one star. Long-term customers report chronic tile failures lasting years, unresolved disputes over a defective heater, and defensive responses when problems arose. The owner declined to work with a customer after warranty expiry despite acknowledged installation issues.
From design to handoff, every phase moves on schedule with staff who know their work and stay accessible. Installers Eddie and the sales team tailor designs to tight spaces or permit delays, then Mike runs final walkthrough and stays reachable for months to handle grout lines, equipment checks, and warranty questions. All 19 reviewers named the experience end-to-end: Joshua sets timelines at the start, Kimberly coordinates permits and paperwork behind the scenes, and the site crew finishes ahead of estimates. Families report pools built in five to six weeks, transforming backyards while the company tracks punch-list items and arranges ongoing maintenance partnerships after handoff.
Older reviews highlight responsive technicians and prompt repairs, but recent complaints describe months of ignored service requests and excuses. The company appears to have selectively declined work in some neighborhoods and faces questions about consistency across staff and follow-through on commitments.
Last updated 2026-08-27