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Palazzo Pool & Spa

Updated 2026-07-27 · 5,051 reviewed · 200 listed · Scored from 47 Google reviews · How we rank ›

4.4(47) 79 composite score See reviews on Google ✓ Google-verified
Pool Remodeling & RenovationDeck BuilderCustom & Luxury FeaturesPool Design & ConstructionHot Tub Repair ServiceSwimming Pool ContractorSwimming PoolOutdoor Swimming Pool
Palazzo Pool & Spa
Services
Pool Remodeling & Renovation, Deck Builder, Custom & Luxury Features
Reviews
47

What recent reviews say

Palazzo delivers custom pools and outdoor living spaces with staff who stay present throughout the project. Charles, Ron, Fran, and Jeff are named repeatedly for professionalism, answering calls and texts promptly, and catching problems before they compound. Most jobs finish on time and on budget; reviewers emphasize communication as the standout difference.

One reviewer chose Palazzo after interviewing seven competitors, citing honest apples-to-apples pricing and superior product justification. Another noted custom paver designs maximizing small spaces. The company handles full renovations (resurfacing, re-tiling, paver work, screen enclosures) alongside new construction and repair work like pool lights and filtration systems.

Praised for
  • responsive staff and clear communication
  • skilled craftspeople who oversee details
  • on-time and on-budget delivery
  • Charles as project manager praised consistently
  • custom design and quality materials
skilled-craftsmanshippunctualreliable-schedulingquality-materialsresponsive-supportattentive-to-detailwarranty-honored
Best for: Homeowners planning a full custom pool or spa who value constant communication and on-site oversight during construction.

Strengths

  • Charles manages projects hands-on with daily site visits
  • owner Ron and team available for questions at any time
  • deliver on promised timelines and budget
  • custom outdoor living design including pavers and features

Worth knowing

  • Charles: project manager and installer, praised for daily site presence and problem-solving
  • Ron: owner, involved in design selections and customer relations
  • Fran: design and sales team member
  • Jeff: pool filter system installer, noted for explaining elaborate heating/cooling setups
  • Scott: sales staff for first-time pool owners
  • Company handles resurfacing, re-tiling, paver leveling, pool lights, filtration systems, screen enclosures

What reviews say by service

Pool Design & Construction
Custom design praised for maximizing small spaces; timely execution and quality finishes across multiple full builds
Pool Remodeling & Renovation
Resurfacing and re-tiling completed efficiently with clear detail explanations and follow-up adjustments
Pool Decking & Hardscape
Custom paver designs and leveling work delivered with careful site communication and visual impact
Hot Tub Repair Service
Pool lights repaired successfully; elaborate filtration systems installed with thorough customer education
Custom & Luxury Features
Water, fire, and feature elements incorporated into designs; customers report features exceeded expectations

How it compares

  • Rated 4.4 against a 4.49 average across the 178 swimming pool businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 62
Review volume 73
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
38
4
2
3
1
2
1
1
5

Common questions

Does Palazzo handle partial work like paver repairs or just full builds?
Yes. They do leveling, resurfacing, re-tiling, and paver repair work as standalone jobs, not just full construction.
What makes Charles a standout?
Reviewers credit him for visiting the site daily, explaining work in detail, answering calls and texts promptly, and catching issues early. He managed multiple 3-pool projects simultaneously.
Are they licensed and insured?
Yes. Their website states they are licensed and insured (CPC1459122).
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Last updated 2026-07-27