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Gordon's Pool & Spa Service

Updated 2026-08-27 · 8,914 reviewed · 200 listed · Scored from 35 Google reviews · How we rank ›

4.2(35) 59 low data composite score See reviews on Google ✓ Google-verified
Pool Repair & EquipmentHot Tub Repair ServicePool Design & ConstructionPool Cleaning & MaintenanceSwimming Pool ContractorSwimming PoolOutdoor Swimming PoolPool Remodeling & RenovationCustom & Luxury Features
Gordon's Pool & Spa Service
Services
Pool Repair & Equipment, Hot Tub Repair Service, Pool Design & Construction
Reviews
35

What recent reviews say

Gordon's earns 4.2 stars across 35 reviews, split between glowing accounts of skilled technicians and owner ethics, and frustration over scheduling failures, unexpected billing, and unresolved repairs. Three decades of operation in Southwest Florida support most clients, but scheduling reliability and upfront cost transparency remain gaps.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • knowledgeable technicians
  • owner integrity and fair pricing
  • responsive staff
  • quality repairs
Watch-outs
  • missed appointments and poor scheduling
  • miscommunication and lack of follow-up
  • misdiagnosis of issues
  • surprise charges without approval
skilled-craftsmanshipfair-pricingpoor-communicationmissed-deadlinesresponsive-supportunresponsive-after-payment
Best for: homeowners seeking experienced technicians for complex diagnostics and renovations.
Think twice if: scheduling and follow-up can falter; confirm appointments in writing and get detailed quotes before work begins.

Strengths

  • experienced technicians (Rick, Joshua, Jeff named in reviews)
  • owner Barrie/Barry willing to advise against unnecessary repairs
  • pool automation and heater expertise

Worth knowing

  • Senior technician Rick and technician Joshua praised for waterfall leak diagnosis
  • Jeff noted for heater installation and operation training
  • Barry/Barrie/Barrie listed as owner; responds to consultations
  • One reviewer had pump, filter, and automation package quoted fairly
  • Delayed spa repair (45 days unresolved across four visits)
  • Pool light job resulted in surprise $300+ bill when quoted at $170

What reviews say by service

Pool Repair & Equipment
mixed: skilled diagnostics on waterfall leak versus misdiagnosis of heater, pump leak undetected on inspection
Pool Remodeling & Renovation
positive: fair pricing on large pump/filter/automation/salt-switch packages; one reviewer avoided unnecessary $3,000 waterfall replacement
Hot Tub Repair Service
mixed: spa heater replacement praised; spa light and leak repairs carried long delays and scheduling issues
Pool Cleaning & Maintenance
positive: weekly services keep customers' pools functioning
Swimming Pool Contractor
mixed: experienced crew for complex work; appointment reliability issues

How it compares

  • Rated 4.2 against a 4.52 average across the 118 pool repair & equipment businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 56
Review volume 68
Review recency 49
Review sentiment 49
Profile completeness 75
Verification 30

Rating breakdown

5
26
4
2
3
0
2
2
1
5

Common questions

Does Gordon's serve my area?
Yes, they list service areas in Naples, Fort Myers, Cape Coral, Estero, Bonita Springs, North Fort Myers, Sanibel, and Pine Islands.
Can I get advice before committing to a big repair?
One reviewer noted the owner gave a second opinion that talked them out of a $3,000 waterfall replacement. Calling for consultation is worth the phone call.
Do they handle both new equipment sales and repairs?
Yes, their website states they sell pool equipment, heaters, and covers, and also repair and replace existing gear.

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Last updated 2026-08-27