22 low data
Custom Built Pools And Spas
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Swimming Pool ContractorDeck BuilderPool Design & Construction
Contemporary Pools Inc
Pool Remodeling & RenovationDeck BuilderPool Repair & EquipmentCustom & Luxury FeaturesEmergency & Same-Day ServicePool Design & ConstructionHot Tub Repair ServicePool Cleaning & MaintenanceSwimming Pool ContractorSwimming PoolOutdoor Swimming Pool
- Services
- Pool Remodeling & Renovation, Deck Builder, Pool Repair & Equipment
- Reviews
- 203
What recent reviews say
Brett and Roberto lead most builds with clear communication and attention to detail; Roberto especially earns consistent praise for listening and transparency. Josh handles maintenance calls reliably and on schedule. Yet one detailed complaint describes rude salespeople, poor grout work, premature leaks, and owner misconduct on-site-a stark departure from the positive majority.
Most crews deliver clean installations and stand behind their work years later, as shown by tile replacement that preserved original plaster. Pricing generally lands as fair. The one negative review flags operational inconsistency: professionalism varies sharply between project managers and field teams.
Praised for
- professional design and project management
- skilled crew (especially Roberto and Josh)
- long-term durability and warranty follow-up
- responsive communication during build
- reasonable pricing
Watch-outs
- unprofessional behavior on-site (smoking, littering)
- poor communication after deposit received
- defective workmanship (grout, leaks)
- disputed equipment removal
- chaotic project management
skilled-craftsmanshipresponsive-supportfair-pricingattentive-to-detailpunctualwarranty-honoredpoor-communicationmissed-deadlines
Best for: Homeowners seeking a named point-of-contact for design and long-term maintenance relationships.
Think twice if: Communication and professionalism vary; one review describes rude salesperson, poor workmanship, and owner misconduct.
Strengths
- named technicians (Roberto, Josh, Brett) praised for expertise and follow-up
- long-term durability with responsive warranty service
- transparent communication and honest design guidance
- handle complex repairs (glass tile removal without plaster damage)
Worth knowing
- Brett: design manager praised for concept creation and ongoing communication
- Roberto Santos: crew lead named repeatedly for transparent, pressure-free guidance and craftsmanship
- Josh: maintenance technician with reliable weekly schedule and proactive updates
- Thomas: team lead on specialty repairs like tile removal and waterproofing
- Jackie: scheduling staff noted for quick turnaround
- John: acid-wash specialist praised for restoration quality
- Four-day tile replacement project (2022) completed without plaster damage; zero issues two years post-completion
- Pool construction, then six-year later repair relationship demonstrates long-term service
What reviews say by service
- Pool Design & Construction
- Brett's design and build process praised for clarity and exceeding expectations; one review cites poor grout quality and premature leaks.
- Pool Remodeling & Renovation
- Complex tile replacement with zero plaster damage demonstrates technical skill; six-year durability confirmed.
- Pool Cleaning & Maintenance
- Josh's weekly maintenance calls consistent, punctual, and proactive; acid-wash service (John) praised for restoring stained pools effectively.
- Pool Repair & Equipment
- Equipment repair and service mentioned; one complaint alleges improper removal of pool filler.
- Deck Builder
- Decking and material selection listed; lanai/enclosure work praised in reviews.
- Hot Tub Repair Service
- Spa construction offered; limited direct review evidence.
How it compares
- Rated 4.5 against a 4.49 average across the 178 swimming pool businesses listed here.
- Has more Google reviews than 95% of the businesses in this directory.
How we scored this
Scoring Method Star rating 67
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Rating breakdown
5
173
4
1
3
2
2
3
1
24
Common questions
- Do they take care of pools long after construction?
- Yes. They repaired glass tile six years post-build and confirmed the original plaster remained in excellent condition.
- Can I request a specific technician?
- Roberto Santos and Josh are named in multiple reviews; reviewers explicitly ask for them by name.
- What areas do they serve?
- Lee County and Charlotte County, including Cape Coral and the Naples area. They work out of state too (one review mentions out-of-state homeowners).
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Two clients experienced excellent renovation work and praised Jerry's 30-year track record, but four reviewers reported faulty workmanship, refused corrections, and disputes that escalated to legal action and DBPR complaints. The stark divide suggests quality depends heavily on the specific job or crew assigned.
Swimming Pool ContractorPool Repair & EquipmentPool Design & Construction