Every review is five stars. Reviewers emphasize Justin's responsiveness and availability even months after completion. Projects consistently finish ahead of schedule: one pool in 35 days, another in 33 days. Customers repeatedly note transparent quotes, no surprise charges, and permits handled smoothly.
The business delivers custom designs, upscale finishes (marble decking, pebbletec, water features), and equipment upgrades with equal professionalism. Staff maintain clean job sites daily and explain each step. Existing pool clients receive weekly maintenance with proactive communication. Reviewers also praise problem-solving: sourcing hard-to-find parts, coordinating landscape work, and handling HOA paperwork without customer friction.
Ted's has built a strong reputation for finding leaks others miss and honest pricing, especially for repairs. Customers praise his technical skill and refusal to upsell, though some report frustration with response times on bigger remodel work and billing discrepancies.
Customers consistently praise Water Pure for turning around pool heater projects in days rather than weeks, backed by transparent quotes and no surprise charges. Jeff and Sue handle sales with genuine patience and honesty, while installers like Dave and Byron show up on schedule, explain the system thoroughly, and leave the yard clean.
Most customers praise individual technicians like Pete, Matt, and Nick for skillful installation and repairs, plus Ashley for knowledgeable front-desk support. Yet some report frustration with cleaning routes that lack consistency, with a few describing workers who rush or skip steps, and management that doesn't resolve complaints or complete promised work. The gap between their best staff and worst-performing service calls is the core tension. Despite those gaps, recent reviews lean strongly positive about repair and installation work. Customers value the company's long history, reasonable pricing on diagnostics aside, and the fact that most appointments run smoothly. For those needing pool repairs or system upgrades, individual technician names matter: ask for Matt, Nick, Pete, or Peyton. For routine cleaning, check reviews closer to your decision date.
Last updated 2026-08-27